Market Force Information

Is it The Great Resignation or a Poor Company Culture?

With employees, leaving at alarming rates, it's important to consider whether they are leaving...

The Importance of Mapping Out The Customer Journey

Mapping out the customer journey helps you to understand how your customers expect their...

How to Improve Your Retail and Ecommerce CX Strategies For The Holidays

"A proactive holiday CX approach is a unique competitive advantage for retailers, and...

3 Reasons to Create an Integrated CX and EX Strategy

"With many departments operating separately, it's important to understand that procedures and...

Scale Is The Name Of The Game, But Mind Your Brand Standards

"The strongest brands provide the same experience regardless of where the restaurant is located;...

Incenting Employees: Three Best Practices From Our Clients

Perhaps the most important thing brands can do to keep employees engaged is effectively...

5 Ways to Ensure Your Website Is Prepared For The Holiday Rush

"There are many ways to improve the customer experience for eCommerce. Taking the time and...

7 Employee Retention Strategies You Need Right Now

"To retain talent during ‘The Great Resignation’, consider these seven strategies for improving...

The Key To Customer Experience Success Is Innovation

"Customer experience innovation is not something you can do once and forget about. It's an...

Customer Satisfaction Survey Questions - Best Practices

"When planning a survey, it's important to consider what information you're trying to get at and...