The voice of the customer is more important than ever in today’s competitive marketplace. Market Force provides innovative customer engagement technology, allowing customers to voice their opinions using multiple channels including:
mobile app integration| SMS text | online | email | QR codes | NFC (Tap) | Interactive Voice Response (IVR)
Customers can use the channel that fits best to ensure you get rich data from every location. Structured data, coupled with commentary, audio, video and media, become your window into the customer's perspective of your brand. Your survey is a powerful tool that reveals the root cause of customer issues, allowing you to resolve them quickly to address trends BEFORE they become issues.
Benefits of Customer Surveys
Gather omni-channel feedback
Drive retention and loyalty
Deploy surveys quickly
Glean new insights
Leverage comprehensive features
Resolve customer issues
Understanding how consumers feel about your brand, your offering, and their experience is paramount to your success.
- The customer experience has a massive impact on your brand’s success or failure
- Effective experience programs monitor, measure, and help you respond to customers to protect revenues and reduce risk from competitors
- Delighting customers improves your bottom line by driving retention and loyalty
- Conversations with customers provide insight into unmet wants and needs identifying challenges and opportunities for resolution