If it's happening on social, the world is watching.

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Social Media Management

Social reviews are a great source of insight and can entice new customer trials if managed effectively. Brands that capture and leverage unsolicited customer feedback are finding data to help improve operational performance, enhance the customer experience, and increase sales. Each post creates a new opportunity to interact with customers to build relationships and help new customers find and visit your brand.

Let your customers know you care and protect your online reputation.

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Social Media Monitoring & Response

Continuous monitoring of social media sites is a powerful way to engage with customers, handle issues and protect your reputation.

Our turnkey service includes social media specialists who respond to each post with zeal to engage guests and keep them coming back. We manage the process across a multitude of social sites to ensure you are always responsive rain or shine. 

Need to ensure you have coverage? Subscribe to our managed service today and engage with your customers in a whole new way!

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Social Media Ratings & Reviews

Monitor and capture the voice of the customer across all of the major social channels with one simple solution. 

Scouring the web for social posts can be painful and time consuming. With our social ratings & reviews solution, we aggregate social posts and star ratings from a multitude of sites giving you a single version of the truth when it comes to your online reputation. 

Our reporting tracks trends and groups results by your management hierarchy to deliver a seamless social tracking solution.

Benefits of Social Media Services

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Improve search ranking

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Protect your brand

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Delight customers

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Recover customers

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Amplify positivity

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Integrated with KnowledgeForce®

Even one negative review can scare off new customers.

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