Modern customers use multiple channels to communicate, ask questions, and share feedback. When they reach out to you, how do they feel about the way you respond? Monitoring online, social, chat, messaging, apps, email, and inbound calls is a challenging task. Market Force offers a turn-key solution to solve omni-channel support once and for all. Using our multichannel case management solution, automation, and customer care team can help you simplify support, reduce costs, and keep your customers smiling.
Live call center agents | AI and machine learning powered support | website integration | mobile app integration | loyalty program integration | social media monitoring and response
Benefits of Omni-Channel Support
Support multiple languages
Reduce support costs
Create brand advocates
A consistent, unified system to track every issue from first contact through resolution.
- Participating customers can utilize multiple digital feedback channels or speak with a live agent.
- Customer comments and contact details are logged and instantly accessible through mobile alerts, mobile response tools, and a comprehensive reporting website.
- Instant notifications alert your team to engage in guest recovery when required.
- The KnowledgeForce Platform helps you manage support services, track metrics, and reduce support costs throughout the life of your program.