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Lights, Camera, Action! Elevate your business with Video Mystery Shopping.


Mystery Shoppers wanted!  Learn more about how to become a mystery shopper for Market Force.

What is Video Mystery Shopping?

Are you looking to gain invaluable insights into your business's performance? Dive into the world of Video Mystery Shopping – a dynamic tool that offers an unparalleled view of your operations through the eyes of your customers. Whether you're a retail store, restaurant, hotel, or any customer-facing business, Video Mystery Shopping provides a comprehensive understanding of your customer experience, allowing you to identify strengths, address weaknesses, and ultimately enhance customer satisfaction.

Video Mystery Shopping involves the use of discreetly placed recording devices on professional mystery shoppers that capture the real-time interactions between them and your frontline staff. These interactions can include everything from greetings and product recommendations to checkout processes and complaint resolutions. By recording these interactions, businesses gain objective insights into service quality, employee performance, adherence to company standards, and overall customer satisfaction.


Benefits of Video Mystery Shopping 

  1. Unbiased Evaluation: Video footage provides an unbiased and accurate depiction of customer interactions, allowing you to assess performance objectively.

  2. Identify Improvement Areas: Discover areas for improvement in customer service, sales techniques, product knowledge, and operational procedures.

  3. Employee Training and Development: Use video footage as a powerful training tool to provide targeted feedback and coaching to your frontline staff.

  4. Enhance Customer Experience: By addressing shortcomings identified through video mystery shopping, you can enhance the overall customer experience, leading to increased satisfaction and loyalty.

  5. Monitor Compliance: Ensure that your employees are adhering to company policies, procedures, and standards at all times.

  6. Benchmarking and Comparison: Compare performance across different locations, shifts, or employees to identify best practices and areas needing attention.

Ready to take your customer experience to the next level with Video Mystery Shopping?

We help businesses of every size and industry achieve more for less. We don’t charge for meetings, quotes, emails, or questions, so please let us know how we can help.


How Video Mystery Shopping Works:

  1. Planning: Define objectives, create evaluation criteria, and determine key performance indicators (KPIs) for the mystery shopping program.

  2. Deployment: Deploy certified mystery shoppers to perform the mystery shop while recording the interaction.

  3. Recording: Capture real-time interactions between the shopper and employees, ensuring all aspects of the customer journey are recorded comprehensively.

  4. Analysis: Review video footage and accompanying data to evaluate performance, identify trends, and pinpoint areas for improvement.

  5. Action: Develop action plans based on insights gained from video mystery shopping to address deficiencies and enhance customer satisfaction.

  6. Continuous Improvement: Implement ongoing video mystery shopping initiatives to monitor progress, track improvements, and maintain high service standards over time.

Unlocking Customer Experience Excellence: Discover the Power of Video Mystery Shopping with Market Force

With years of experience in the mystery shopping industry, we possess the knowledge and expertise to design and implement tailored video mystery shopping programs to suit your specific needs. Leveraging state-of-the-art technology, we deploy discreet cameras to capture high-quality video footage that offers detailed insights into customer interactions. Our solutions are fully customizable, enabling you to define evaluation criteria, set KPIs, and prioritize areas crucial to your business. 

Going beyond mere data collection, our team of experts delivers actionable insights and recommendations aimed at driving meaningful improvements in your business operations. 

Committed to excellence in every aspect of our service, from program design to ongoing support and analysis, we strive to elevate your customer experience and enhance overall satisfaction.