Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

The Key To Customer Experience Success Is Innovation

"Customer experience innovation is not something you can do once and forget about. It's an...

Customer Satisfaction Survey Questions - Best Practices

"When planning a survey, it's important to consider what information you're trying to get at and...

The Essential Merchandising Audit Checklist

"Merchandising audits are essential for CPG companies that want to have a strong shelf presence....

Insights Top The Data Value Chain

With all the emphasis these days that’s placed on collecting data, it’s possible for a business...

How to Conduct Merchandising Audits That Drive Sales

"A retail audit strategy is a must for any company, but by implementing these best practices...

Focus Sales Associates’ Attention And Increase Conversion Rates

"A clean, well-merchandised store is important, but if you want to drive brand loyalty and...

The Role of Merchandising in The Customer Experience

"Consistent merchandising is more important than ever, as it's essential for brands to create...

Protecting Your Brand's Most Important Asset, Your Team Members

This is an opportunity to keep your finger on the pulse of employee wellness and let your most...

Blended Index: How to Create a CX Single Metric

No single measurement tells the whole story—and that’s particularly true of multi-location...

What Do Your Employees Think About Their Jobs? Five Tips For Finding Out!

Why are your employees leaving? To find out whether your brand has created the culture and...