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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

3 Reasons Most Customer Experience Programs Fail

"Creating the perfect customer experience program takes a lot of effort from a lot of stakeholders...

5 Ways To Improve Online Reviews

"Online reviews create an opportunity for authenticity and transparency. Trust is hard to gain and...

How To Create Better Experiences In The Hospitality Industry

"The hospitality sector is full of information on customer preferences and activities. But this...

How To Drive Value From Customer Experience Analytics

"It may seem daunting to begin moving your organization in a more customer-centric direction with...

5 CX Ideas To Increase Sales In Petrol Stations

"Petrol stations operate in an environment where elements of both retail and restaurant blend...

4 Ways To Foster Brand Advocacy In The Current Business Climate

Have you built the following into your guest experience? If not, the time is now!

4 Post Pandemic QSR Consumer Trends That Will Outlast COVID-19

What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically transformed...

How To Create A Winning Omnichannel Customer Experience

"For businesses, the smooth efficiency of an omnichannel strategy immediately delivers a return on...

4 Essential Restaurant Touch Points To Consider In Customer Experience

"While every business has a unique set of touch points that go towards creating a brand experience...