Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

4 Post Pandemic QSR Consumer Trends That Will Outlast COVID-19

What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically...

Improve Loyalty Through Customer Journey Mapping

Understanding the increasingly complex customer journey is a challenge facing many CX leaders as...

EyesOn App: Simpler & More Powerful Audit Tool

Our client says the app has helped them reduce costs by reducing man-hours and improving...

6 Tips to Create A Restaurant Measurement System That Produces Real Results

Any organization with numerous locations spread out geographically, such as multi-location...

Guest Recovery In The Age Of One Strike And You’re Out

The restaurant industry is unpredictable, but if there’s one thing you can be certain of, it’s...

The Surprising Top 5 Reasons For Choosing Where We Buy Gas

According to our research, price is often the top factor behind where consumers buy gas, but...

Mine the Power of Rich Open-Ended Comments

With open-ended comments, customers get to tell us what they really care about and why without...

Linking CX Investments To Financials: What The Research Says

When brands don’t meet their growth and profit goals, they look to cut the budget. These joint...

Contact Center: A Solution For Your Business?

Companies create customer experience strategies in boardrooms, but putting them into practice is...

Using A Mystery Shopper To Boost Customer Experience

Companies create customer experience strategies in boardrooms, but putting them into practice is...