3 Tips for Collecting Customer Experience Data on Mobile Apps
The COVID-19 pandemic has revamped how people are using their smartphones. With an increase in...
Market Force Blog
Welcome to the Market Force Customer Experience Management blog.
It Takes Two; a Customer Experience Measurement Strategy
Financial metrics are an obvious metric—but tend to be in the rearview mirror. In Market Force’s...
Is it Time To Re-Evaluate Strategy?
When was the last time you took a walk in your customer’s shoes and experienced your brand from...
Engaged Employees: The Key to a Thriving Brand
So much has been written about the importance of employee engagement that it almost seems...
I Went Shopping: My Customer Experience
I went shopping this weekend, visiting all types of stores, both brick and mortar and online. ...
On Metrics: Brand Recommendation or Satisfaction with the Experience?
I was recently in a new client’s office discussing the merits of using Net Promoter Score (NPS)...
3 Strategies to Make Loyalty Your Currency
You've painstakingly crafted your brand, your organization lives and breathes its values, and...
5 Tips For Measuring Grocery Guest Experience
The competitive grocery space has experienced so many changes in just the last 12 months. The...
3 Benefits Of Mystery Shopping From A Marketer’s Perspective
Mystery shopping is done by trained professionals. When you hire a reputable mystery shopping...
What does Monty Python have to do with Employee Wellness?
A pulse of Employee Wellness should be part of an ongoing cycle of understanding your Employee’s...