Blended Index: How to Create a CX Single Metric
No single measurement tells the whole story—and that’s particularly true of multi-location...
Market Force Blog
Welcome to the Market Force Customer Experience Management blog.
What Do Your Employees Think About Their Jobs? Five Tips For Finding Out!
Why are your employees leaving? To find out whether your brand has created the culture and...
Market Force’s 2021 QSR Consumer Survey. The Results Are In!
The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR...
4 Post Pandemic QSR Consumer Trends That Will Outlast COVID-19
What can we expect from the QSR industry in 2021? The COVID-19 pandemic has radically...
Improve Loyalty Through Customer Journey Mapping
Understanding the increasingly complex customer journey is a challenge facing many CX leaders as...
EyesOn App: Simpler & More Powerful Audit Tool
Our client says the app has helped them reduce costs by reducing man-hours and improving...
6 Tips to Create A Restaurant Measurement System That Produces Real Results
Any organization with numerous locations spread out geographically, such as multi-location...
Guest Recovery In The Age Of One Strike And You’re Out
The restaurant industry is unpredictable, but if there’s one thing you can be certain of, it’s...
The Surprising Top 5 Reasons For Choosing Where We Buy Gas
According to our research, price is often the top factor behind where consumers buy gas, but...
Mine the Power of Rich Open-Ended Comments
With open-ended comments, customers get to tell us what they really care about and why without...