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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

5 Ways to Ensure Your Website Is Prepared For The Holiday Rush

"There are many ways to improve the customer experience for eCommerce. Taking the time and effort...

7 Employee Retention Strategies You Need Right Now

"To retain talent during ‘The Great Resignation’, consider these seven strategies for improving...

The Key To Customer Experience Success Is Innovation

"Customer experience innovation is not something you can do once and forget about. It's an ongoing...

Customer Satisfaction Survey Questions - Best Practices

"When planning a survey, it's important to consider what information you're trying to get at and...

The Essential Merchandising Audit Checklist

"Merchandising audits are essential for CPG companies that want to have a strong shelf presence....

Insights Top The Data Value Chain

With all the emphasis these days that’s placed on collecting data, it’s possible for a business to...

How to Conduct Merchandising Audits That Drive Sales

"A retail audit strategy is a must for any company, but by implementing these best practices you’ll...

Focus Sales Associates’ Attention And Increase Conversion Rates

"A clean, well-merchandised store is important, but if you want to drive brand loyalty and...

The Role of Merchandising in The Customer Experience

"Consistent merchandising is more important than ever, as it's essential for brands to create...