Your employee support contact center provides omni-channel support capabilities to immediately respond to your employees and reduce the burden on HR resources. These channels include:
in-app | toll-free phone number | email | messaging | SMS system
The trained support team will be equipped to answer common recurring HR questions, and document more complex and sensitive concerns and complaints. In all cases your employee’s identity is hidden and protected to encourage an open dialogue.
Benefits of Employee Support
Resolve issues quickly
Automate common inquiries
Enhance your employee experience with self-serve and contact center support solutions.
Employee support can be difficult to execute at scale. Market Force makes it easy by aggregating all critical support channels into a single platform to help you consistently put your best foot forward with your valued workforce. Employee needs are often time sensitive and having open communication channels increases your odds of delivering support that builds strong relationships and employee loyalty. A formalized support program allows you to:
- Respond quickly to employee needs while minimizing support costs
- Automate responses for common inquiries to save time
- Link resources directly into your employee support function to look up info from third party systems
- Track common needs to simplify processes and eliminate bottle necks
Do you want to learn more about saving time while investing in your employees?
Our team of experts would be thrilled to help you understand if this product is right for your team. If you're interested in a short informational call or a deep dive into Employee Support, hit Schedule a Briefing for a free consultation. We'd love to hear from you!