On Metrics: Brand Recommendation or Satisfaction with the Experience?
I was recently in a new client’s office discussing the merits of using Net Promoter Score (NPS)...
Market Force Blog
Welcome to the Market Force Customer Experience Management blog.
3 Strategies to Make Loyalty Your Currency
You've painstakingly crafted your brand, your organization lives and breathes its values, and...
5 Tips For Measuring Grocery Guest Experience
The competitive grocery space has experienced so many changes in just the last 12 months. The...
3 Benefits Of Mystery Shopping From A Marketer’s Perspective
Mystery shopping is done by trained professionals. When you hire a reputable mystery shopping...
What does Monty Python have to do with Employee Wellness?
A pulse of Employee Wellness should be part of an ongoing cycle of understanding your Employee’s...