Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

Why Most In Store Promotions Fail to Have an Impact on Sales

"One of the reasons promotions are so hard to get right is that most brands simply have no idea how...

How to Improve Customer Experience (CX) By Empowering Employees in 2022

"When workers feel cared for and supported, they go above and beyond for the people they serve, are...

New Year, New 2022 CX Resolutions

"Setting CX resolutions for the new year is the perfect way to continue building your...

Is it The Great Resignation or a Poor Company Culture?

With employees, leaving at alarming rates, it's important to consider whether they are leaving...

The Importance of Mapping Out The Customer Journey

Mapping out the customer journey helps you to understand how your customers expect their...

How to Improve Your Retail and Ecommerce CX Strategies For The Holidays

"A proactive holiday CX approach is a unique competitive advantage for retailers, and implementing...

3 Reasons to Create an Integrated CX and EX Strategy

"With many departments operating separately, it's important to understand that procedures and...

Scale Is The Name Of The Game, But Mind Your Brand Standards

"The strongest brands provide the same experience regardless of where the restaurant is located;...

Incenting Employees: Three Best Practices From Our Clients

Perhaps the most important thing brands can do to keep employees engaged is effectively incentivize...