Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

On Metrics: Brand Recommendation or Satisfaction with the Experience?

I was recently in a new client’s office discussing the merits of using Net Promoter Score (NPS)...

3 Strategies to Make Loyalty Your Currency

You've painstakingly crafted your brand, your organization lives and breathes its values, and...

5 Tips For Measuring Grocery Guest Experience

The competitive grocery space has experienced so many changes in just the last 12 months. The...

3 Benefits Of Mystery Shopping From A Marketer’s Perspective

Mystery shopping is done by trained professionals. When you hire a reputable mystery shopping...

What does Monty Python have to do with Employee Wellness?

A pulse of Employee Wellness should be part of an ongoing cycle of understanding your Employee’s...