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Market Force Blog: CX

3 Reasons Most Customer Experience Programs Fail

"Creating the perfect customer experience program takes a lot of effort from a lot of stakeholders...

5 Ways To Improve Online Reviews

"Online reviews create an opportunity for authenticity and transparency. Trust is hard to gain and...

How To Create Better Experiences In The Hospitality Industry

"The hospitality sector is full of information on customer preferences and activities. But this...

How To Drive Value From Customer Experience Analytics

"It may seem daunting to begin moving your organization in a more customer-centric direction with...

5 CX Ideas To Increase Sales In Petrol Stations

"Petrol stations operate in an environment where elements of both retail and restaurant blend...

How To Create A Winning Omnichannel Customer Experience

"For businesses, the smooth efficiency of an omnichannel strategy immediately delivers a return on...

New Year, New 2022 CX Resolutions

"Setting CX resolutions for the new year is the perfect way to continue building your...

How to Improve Your Retail and Ecommerce CX Strategies For The Holidays

"A proactive holiday CX approach is a unique competitive advantage for retailers, and implementing...

3 Reasons to Create an Integrated CX and EX Strategy

"With many departments operating separately, it's important to understand that procedures and...