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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

There's A Clear Way To Delight Customers ... And It’s Not What You Think

If this research holds true, why do so few brands perform this action?

5 Proven Best Practices For CX Success

The fifth best practice is often the hardest. Many times—after much time and money is spent on...

An Innovative Way to Keep Eyes On Your Brand Standards

It's important that brand standard compliances be audited, evaluated, and corrected across multiple...

4 Tips For Leveraging Your Audit Data

Almost all multi-location businesses use some form of audit to measure execution against brand...

3 Simple Strategies To Enhance The Digital Customer Experience

Today, digital engagement has accelerated tremendously, and top companies have shifted quickly to...

3 Tips for Collecting Customer Experience Data on Mobile Apps

The COVID-19 pandemic has revamped how people are using their smartphones. With an increase in app...

It Takes Two; a Customer Experience Measurement Strategy

Financial metrics are an obvious metric—but tend to be in the rearview mirror. In Market Force’s...

Is it Time To Re-Evaluate Strategy?

When was the last time you took a walk in your customer’s shoes and experienced your brand from...