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Market Force Blog

Welcome to the Market Force Customer Experience Management blog.

Protecting Your Brand's Most Important Asset, Your Team Members

This is an opportunity to keep your finger on the pulse of employee wellness and let your most important assets, your employees, know you care about their well-being.

Blended Index: How to Create a CX Single Metric

No single measurement tells the whole story—and that’s particularly true of multi-location businesses.

What Do Your Employees Think About Their Jobs? Five Tips For Finding Out!

Why are your employees leaving? To find out whether your brand has created the culture and environment that engages and retains employees, you’ll need to ask them.

Market Force’s 2021 QSR Consumer Survey. The Results Are In!

The COVID-19 pandemic has truly changed how consumers live and think. With this in mind, the QSR consumer study looks at which factors are most important to consumers today.

Improve Loyalty Through Customer Journey Mapping

Understanding the increasingly complex customer journey is a challenge facing many CX leaders as businesses are realizing that their organization creates silos—and therefore..

EyesOn App: Simpler & More Powerful Audit Tool

Our client says the app has helped them reduce costs by reducing man-hours and improving quality. Instead of spending hours filling in documents, teams can focus on what the data..

6 Tips to Create A Restaurant Measurement System That Produces Real Results

Any organization with numerous locations spread out geographically, such as multi-location restaurant brands, needs a quality measurement system to help them measure and assess..

Guest Recovery In The Age Of One Strike And You’re Out

The restaurant industry is unpredictable, but if there’s one thing you can be certain of, it’s that there will always be dissatisfied customers. There’s no quick and easy fix when..

The Surprising Top 5 Reasons For Choosing Where We Buy Gas

According to our research, price is often the top factor behind where consumers buy gas, but there are other opportunities for brands to influence that choice beyond the price..