When people call a business, they are simply looking for help. Maybe they want to ask a question, check on an order, or fix something that did not go right the first time.
Keeping an eye on what people say about your business online is a must for any brand. Social media monitoring services go beyond simply tracking mentions or counting up star..
When someone calls a store with a question or concern, they are not thinking about locations, hours, or how busy your floor team is. They just want a clear answer and a smooth..
Keeping a retail team motivated through the fall can be tough. The days get shorter, foot traffic builds, and people start bracing for the holiday rush. This is the time when..
Customer expectations are different now. It's obvious when using a mobile app or chatting with support that people want things to happen quickly, for instructions to be clear, and..
