Market Force Blog: Data

Insights Top The Data Value Chain

With all the emphasis these days that’s placed on collecting data, it’s possible for a business to...

Blended Index: How to Create a CX Single Metric

No single measurement tells the whole story—and that’s particularly true of multi-location...

Mine the Power of Rich Open-Ended Comments

With open-ended comments, customers get to tell us what they really care about and why without...

5 Proven Best Practices For CX Success

The fifth best practice is often the hardest. Many times—after much time and money is spent on...

An Innovative Way to Keep Eyes On Your Brand Standards

It's important that brand standard compliances be audited, evaluated, and corrected across multiple...

4 Tips For Leveraging Your Audit Data

Almost all multi-location businesses use some form of audit to measure execution against brand...