Why Doing Nothing Costs A Lot: Customer Retention in a Volatile Market
Today, pressures come from a variety of places: inflation, pandemic aftershocks, labor costs,...
Market Force Blog: Data
The Real Cost of Inaccuracy for Quick Serve Restaurants
Quick Serve Restaurant (QSR) brands are all familiar with the frustration associated with...
Insights Top The Data Value Chain
With all the emphasis these days that’s placed on collecting data, it’s possible for a business to...
Blended Index: How to Create a CX Single Metric
No single measurement tells the whole story—and that’s particularly true of multi-location...
Mine the Power of Rich Open-Ended Comments
With open-ended comments, customers get to tell us what they really care about and why without...
5 Proven Best Practices For CX Success
The fifth best practice is often the hardest. Many times—after much time and money is spent on...
An Innovative Way to Keep Eyes On Your Brand Standards
It's important that brand standard compliances be audited, evaluated, and corrected across multiple...
4 Tips For Leveraging Your Audit Data
Almost all multi-location businesses use some form of audit to measure execution against brand...