Pros and Cons of Onshore, Nearshore, and Offshore Customer Support Centers
Onshore Resources:
Pros:
Market Force Blog: Contact Center
Mine the Power of Rich Open-Ended Comments
With open-ended comments, customers get to tell us what they really care about and why without...
Contact Center: A Solution For Your Business?
Companies create customer experience strategies in boardrooms, but putting them into practice is a...
3 Strategies to Make Loyalty Your Currency
You've painstakingly crafted your brand, your organization lives and breathes its values, and...