Scott Griffith

The Costly Pitfall of RFPs: Accelerating Savings Through Direct Implementation

Sourcing a solution from a vendor and moving straight to implementation can be a game-changer. By...

Pros and Cons of Onshore, Nearshore, and Offshore Customer Support Centers

Onshore Resources:

Pros:

3 Ways To Use Cameras And Beacons To Audit Customer Experience

The plethora of data can be overwhelming. How can you find the ROI in your camera, beacon, and...

Is Your Menu To Blame For Declining Customer Satisfaction Scores?

The art of asking the right questions, and engaging a critical mass of customers is a great way to...