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The UK Wireless Benchmark Report That Gives You the Competitive Edge

The 2026 UK Wireless Panel Study from Market Force provides independent benchmarking across leading UK mobile providers and leading device brands, including year-over-year comparisons. Real consumer data. Clear competitive intelligence. Everything you need to understand the UK mobile CX landscape.

Fill out the form below to access the results instantly and gain your competitive advantage today.

The UK Mobile Market Is Staying Put. The Question Is Why.

Overall satisfaction across the UK mobile market sits at just 44%. Yet 8 in 10 customers are not actively considering switching providers, even as cost of service and network coverage top the list of reasons those who are considering it say they'd leave.

The 2026 UK Wireless Panel Study helps you understand where satisfaction is eroding, which providers are quietly pulling ahead, and where the real risk of churn is building.

Key Findings

44%
Overall satisfaction

Overall satisfaction amongst UK mobile customers

Despite providers competing across price, coverage, and service, fewer than half of UK mobile customers say they are satisfied with their current provider. The study benchmarks satisfaction across every major network — revealing who is leading, who is lagging, and where the gaps are widest.
37%
Provider satisfaction

Satisfaction with network coverage is the lowest-rated service attribute

Network coverage ranks last amongst all measured product and service attributes, nearly 20 percentage points below billing clarity and onboarding. For an industry built on connectivity, this represents a significant vulnerability and a clear opportunity for differentiation.
20%
thinking about switching providers

1 in 5 customers are considering switching

1 in 5 UK mobile customers are actively considering leaving their current network. The study identifies which providers face the greatest churn risk, and what it would take to retain the customers most likely to walk.

Get the Full 2026 UK Wireless Panel Study

Fill out the form to access the complete interactive report containing clickable charts, brand-by-brand rankings, and benchmark data you can use immediately. Delivered to your inbox within minutes of submiting the form.

  • Clickable charts and interactive data across all sections

  • Provider-by-provider brand rankings and CLI scores

  • Covers both provider and device CX in a single report

Market Force helps the world's leading brands measure, manage, and improve the customer experience. The 2026 UK Wireless Panel Study is part of our ongoing series of industry benchmarking programmes.

⇒ Interested in other industries? Explore our diverse range of panel study results across various industries.

2026 UK Wireless Panel Study Full Report