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Learn More

I'd like to learn more about Market Force service offerings. 

SERVICES

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The QSR Results are in!

Our research sheds light on customer sentiment since the arrival of COVID-19.

Consumers are living differently, buying differently, and in several ways thinking differently. Our panel results reveal where these differences are within the QSR industry.

Sign up to download the 2021 QSR Competitive Benchmark!

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About Market Force Information®

Market Force helps multi-unit organizations improve performance at each location while growing sales and profits. We do this by delivering a turn-key suite of solutions including consulting services, data capture, technology and analytics to help our clients make more impactful and timely business decisions. Our unique integrated services offering saves our clients both time and money while delivering a simplified approach to performance management.

Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, the United Kingdom, and Europe. We are proud to serve over 250 clients ranging from Fortune 10 to high-growth emerging brands.

Our clients' success is our own, and with that comes a deep commitment to help our clients reach their true potential. 

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What We Offer

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Services


Implement a full array of performance measurement services to meet your needs.

SERVICES

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Analytics


Uncover game-changing insights with an analytics solutions powered by AI.

ANALYTICS

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KnowledgeForce


Deploy a technology platform to  integrate and visualize performance data.

KNOWLEDGEFORCE

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Consulting


Design a world-class metrics program to optimize your business.

CONSULTING

What Our Clients Say

"By partnering with Market Force, we’re now able to analyze all of our performance metrics in a way that empowers our operators to take action on the key factors that impact guest perception, loyalty and, ultimately, financial results for each of their stores."

400+ Unit Buffet Restaurant Chain
Chief Executive Officer

"This is a game changer for our company, and we can finally provide answers to the question, ‘why run a mystery shopping program?’ We can now show operators what happens when brand standards are met and the right consumer experience improvements are made."

International Fuel Company
Chief Executive Officer

"Market Force has been a tremendous collaborator for us, serving as our eyes and ears inside our locations to ensure we’re delivering the service, atmosphere and product quality that our customers expect – and doing so consistently in every store."

American Coffee Chain
Director, Operational Excellence

"Leveraging technology to enhance our business is a significant area of focus for the Company, and Market Force’s comprehensive data-driven dashboard, KnowledgeForce, provides insights that allow us to execute at a higher level and better serve our customers while also moving the needle for the Company."

Multinational Energy Company
Chief Executive Officer

"We’ve been pleased with the measurable results we’ve realized through our consumer experience program with Market Force. The insights we’ve gained through our partnership have allowed us to better serve our consumers with a superior experience, which, in turn, increases the financial performance of our sites."

400 Unit Fast Food Restaurant
Manager, Brand Image

"We selected Market Force for its ability to gather information from multiple channels to provide a comprehensive view of our customer shopping experience."

Rental and Leasing Retailer
VP of Customer Experience and Sales Strategy

Let us show you how we generate phenomenal ROI for our clients.

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Global Customers

Over 200 brands use our services every day.

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Integrated Services

More than 15 integrated services work together to help your business.

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Support Cases

Over 50,000 inbound contacts are handled every month.

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Industries Benchmarked

Annual, ad-hoc, and continuous benchmarking to glean insight.

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