At Market Force, we strive to provide a safe, inclusive environment where all our employees feel valued, respected and heard. Recent events provide a stark reminder that many in our communities do not experience this in their everyday lives. The pain and anguish being felt in many communities is profound and saddening. We must speak up when the values of inclusion, tolerance, respect, and equality are violated or put at risk and give a voice to those who have been silenced for too long. But giving others a voice is not enough.

In the words of Desmond Tutu, “If you are neutral in situations of injustice, you have chosen the side of the oppressor”. We must stand in solidarity with members of our community to prevent further oppression and marginalization. We must look outside our organizations to the communities in which we live and do business and work to promote the values of inclusion, tolerance, respect, and equality. Our actions, as leaders, organizations, or individuals will make a difference.

Ray Walsh
Chief Executive Officer, Market Force Information

RELAUNCH 2020

Get ready to relaunch your brand as businesses re-open around the globe by taking 4 critical steps:

1. Define your strategy
2. Protect your employees
3. Know your customers
4. Build consumer trust at all locations

Solutions & Products

Mystery Shopping

Customer Surveys

Employee Surveys

Contact Center

In-Store Audits

Eyes:On Mobile App

KnowledgeForce Platform

Predictive Analytics

Social Media Ratings & Reviews

Social Media Monitoring

Market Research Services

Strategic Advisory Services

Focus Groups

Success Playbook

Featured News

America’s top grocer has changed in the wake of COVID pandemic

PRWeb, June 17, 2020

Find out how your favorite grocery brands are building trust during these uncertain times.

New eBook

Find out which Grocery stores are America's favorites and why in our new eBook.

We recently surveyed over 10,000 US consumers for our 2020 Grocery Benchmark Study. Shopping habits including brand preference, customer experience, brand engagement, and brand awareness were examined to learn what drives customer satisfaction.

Featured Webinar

Webinar: Consumer Sentiment Competitive Study July

Tune in as our industry experts review our latest Consumer Sentiment Study and explore diner's concerns over a second COVID-19 outbreak and what policies and procedures successful brands are executing to build back consumer trust.

New White Paper

White Paper: Battling in the Sea of Sameness

Learn why measuring and managing the guest experience has become a key differentiator for many restaurant organizations.
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