Case Studies
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Case Study – Banking Industry Over the last six years, one of the world’s largest banks has worked with Market Force to gain a comprehensive, unbiased view into its operations with quarterly mystery shops at branches throughout the United States and Canada. The ongoing insight at both the local and executive level combined with action-oriented sales training has resulted in consistently high-ranking scores. |
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Case Study – Petroleum Industry Leading petroleum company adopts complete suite of Market Force customer intelligence solutions to protect its brand image across 7,000+ locations. |
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Case Study – Telecommunications Industry This wireless carrier is committed to becoming America’s most admired service company. A goal of this magnitude requires ongoing evaluation of its entire operations at the store-level. This company is partnering with Market Force to create a comprehensive customer intelligence program that provides mystery shopping and analytics to gain the customers’ perspective on its operations and the ability to direct immediate action needed for each location to increase overall loyalty, reduce churn and improve financial performance. |
