Solutions & Products

According to Gartner®, 89% of companies surveyed plan to compete primarily on the basis of customer experience. So the question is not “if” but “how.”

Market Force answers the “how” by measuring the customer experience with tools including mystery shopping, customer satisfaction surveys, employee engagement surveys, social media analysis, and contact centre interactions, to name a few.

All of the data is brought together and analysed so that a multi-location business knows exactly what actions will give them the highest ROI. But not all locations are equal in delivering an exceptional customer experience. That’s why Market Force analyses what actions give the highest ROI at each location.

Learn more about how we help companies deliver an exceptional customer experience.

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