We work with hundreds of the world’s largest consumer companies

helping them delight their customers and power their financial performance through customer intelligence—comprehensive insight into their stores and customers.


Over the course of our work, we’ve uncovered the best practices that make these companies great and infused them into our Customer Intelligence Maturity Model (CIMM)a roadmap to same store-sales growth. Using CIMM as the foundation, we provide an integrated suite of customer intelligence solutions— from mystery shopping and customer satisfaction to advanced analytics and decision support technology.