In-Store Audits

Inspect what you expect

Use our technology or our auditing services to ensure products and materials are correctly placed and to assess detailed operational metrics

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Brands spend millions on promotional programs and pricing strategies. But even the most brilliant campaigns or carefully calibrated price promotions can fail if locations do not execute them correctly. So it naturally makes sense that these brands would want to protect and maximize that investment with an objective measure of compliance—in-store audits.

Market Force offers two audit solutions: You can outsource audits to Market Force using our global base of shoppers and auditors, or use our Eyes:On app to enable your internal auditing team to quickly and efficiently collect data.

Market Force Audits:
Compliance and risk management

Our global team of auditors can conduct audit checks across all of your locations, assessing things like:

Out of Stock

Out of stock audits report what’s missing in stores real time. Patterns of out-of-stock merchandise can help you develop more precise distribution programs to ensure all stores have the stock they need to increase basket size and sales. Even moderate improvements in in-stock conditions, pricing accuracy and promotional compliance can have a substantial impact to the bottom line. Now that is ROI worth driving!

Risk Management

Your company may be required to comply with various regulations. What your employees say when interacting with customers matters. Market Force can assess whether employees adhere to brand and regulatory guidelines like handling private information, ensuring that billing policies are clearly explained, or walking through critical documents. We’ll help you determine whether your brand is being exposed to unnecessary risks—and in what locations.

Product Placement and Promotions

Brands put significant dollars behind their marketing promotions—but those dollars are wasted if those promotions are not correctly implemented in the field. Market Force audits the presence and placement of marketing materials as well as product displays, adherence to planograms, and pricing.

Empower your internal auditors with mobility

The Eyes:OnTM mobile app allows your auditors to complete questionnaires with their Android and iOS smart phones and tablets. Geo-location and geo-fencing technologies help auditors easily link to the sites they are evaluating, and auditors can complete their work offline even if connectivity drops. Need photos? Users can attach photographs to questionnaires from their smart phones. 

Eyes:On eliminates the need for paper, and gives your audit team a friendly, easy-to-use tool through which to complete essential audits. With just a few clicks, your staff can complete bespoke questionnaires and audits at your locations and upload directly to the KnowledgeForce® reporting platform. Audits become an additional datastream sitting alongside other brand and location level data like mystery shops, customer surveys, contact center, and social media.

CASE IN POINT

According to a recent study by IHL Group, out of stocks alone cost brands $129.5 billion in lost sales. In-store audits can help identify when client locations are non-compliant and provide real time reporting to help resolve store conditions to improve returns on product and promotional plans. Sometimes it pays to ‘inspect what you expect’ and collaborate with your channel partners to drive the right results. Let Market Force leverage its network of auditors to be a part of that performance improvement effort.

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Learn more about our sales effectiveness audits. You can also complete compliance audits with Market Force auditors or your own team and utilize our mobile app, Eyes:On.

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