Review Trackers: What you can learn about the customer experience from online reviews

More and more consumers use review sites, and especially the star rankings or scores, in making decisions on where to dine, where to stay, and where to shop. For this reason, multi-location businesses need to stay on top of what consumers are telling the businsses via reviews. A Harvard Business School study found that a 1-star improvement on online review site Yelp translated to anywhere from a 5- to 9-percent revenue swing. So how can companies track both reviews and the commentary that comes with them.

Get the white paper:

Schedule a Briefing

To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

Schedule a Briefing
We've noticed you might not be visiting the appropriate version of our site. Would you like to: