For emerging restaurant concepts, scale is the name of the game. Increasing the number of locations is the quickest way to obtaining meaningful additions to revenue; however, the industry is littered with brands that didn’t get it right—chains that grew too much too quickly. There is a delicate balance between growth and instilling processes that ensure quality and consistency at each location. The strongest brands provide the same experience regardless of where the...
For many High Street operators, trying to drive same-site sales growth in the current UK business environment could be considered challenging; using a Customer Experience programme to achieve such growth, fanciful.However, a well-designed Customer Experience programme can deliver meaningful results that can be the difference between preserving the business and closing sites. In the current UK business environment affecting retail, restaurant and café operators, that’s the...
It’s always heart-breaking to read of potential job losses because of store closures, as has recently been announced in the UK by Toys R Us and Maplin. It’s especially hard to take when some of the issues were foreseeable and resolvable months ago.In an effort to cut costs, management cut staff levels in stores, which resulted in lower customer service. Based on Market Force Information’s research, brands that consistently deliver excellence on operational standards in their...
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