Press Releases

  • Church’s Chicken to Strengthen Customer Contact Center with Market Force Information  

    6 February 2018 — Church’s Chicken has selected Market Force to manage its contact center services for 1,040 restaurants across 29 states. Contact center data will be available to restaurant operators via KnowledgeForce, Market Force's centralized reporting platform, along with other brand-critical performance metrics to give a full picture of the customer experience.

  • Market Force Information Achieves Client Growth, Milestones for Its Customer Experience Solutions

    24 January 2017 — Market Force wins new clients across industries, expands product offerings, experiences momentum for its KnowledgeForce CX management technology platform, and launches third contact center. Through its host of customer experience (CX) solutions — ranging from customer surveys and mystery shopping programs to contact center services and social media monitoring — Market Force is empowering new and existing clients to protect their brands, delight customers and increase...

  • Rent-A-Center Taps Market Force Information for Customer Experience Management

    20 December 2017 — Rent-A-Center, a rent-to-own industry leader, has selected Market Force to provide mystery shopping services for the chain’s 2,400 locations nationwide. Rent-A-Center will also leverage Market Force’s KnowledgeForce platform to compile and analyze mystery shopping data, and to make location-level improvements that increase customer satisfaction. 

  • El Pollo Loco Honors Market Force Information with Award of Excellence for Services and Technology

    5 December 2017 — El Pollo Loco, the nation’s leading fire-grilled chicken chain, recently named Market Force as the 2017 winner of the Company’s Award of Excellence in the category of Services and Technology. The partnership between El Pollo Loco and Market Force began in 2005 as a simple customer service program. Over the years, it evolved into a multifaceted program that includes El Pollo Loco’s use of Market Force’s measurement and management solutions, including mystery shopping,...

  • Bonefish Grill Is America’s Favorite Casual Dining Restaurant in New Market Force Information Study

    30 November 2017

    Bonefish Grill is America’s favorite casual dining restaurant, according to a new study by Market Force. Nearly 8,000 consumers were polled for the study, which ranks casual dining restaurant chains in seven categories: general menu, pizza, Italian, breakfast, buffet, steakhouse and seafood. The nationwide study also found that tablets are failing to enhance the dining experience, Yelp greatly influences casual dining restaurant choices and guests are primarily using...

  • Market Force Information and Phillips 66 Company Renew Partnership to Deliver Industry-Leading Consumer Experience

    7 November 2017

    Market Force and Phillips 66 renew partnership to fuel exceptional customer experience across more than 7500 locations. To help sites meet brand standards, Phillips 66 employs multiple measurement tools from Market Force, including consumer satisfaction surveys, monthly mystery shopping and semi-annual brand compliance audits for all its sites. Additionally, Phillips 66 uses Market Force’s KnowledgeForce® platform, which funnels data streams from all measurement...

  • New Market Force Banking Study: Capital One Is Consumers’ Favorite, But Satisfaction and Loyalty Is Down Industry-Wide

    25 October 2017

    A new nationwide study by Market Force found that over one-fifth of banking customers are not satisfied with their current bank, and more are considering switching bank brands, compared to a year ago. The study also ranked Capital One as consumers’ favorite retail bank. 

  • Cicis Selects Market Force Information to Deliver Industry-leading Customer Experience

    18 October 2017

    Market Force has been tapped by leading pizza buffet chain Cicis to ensure an exceptional customer experience for each guest, every day, at all its restaurants across the country. Cicis will leverage Market Force’s suite of customer experience solutions, including customer satisfaction surveys, contact center services, store evaluation reporting technology and social media monitoring capabilities, to gather customer feedback and measure execution on brand standards. Cicis...

  • CoreLife Eatery Selects Market Force Information to Ensure Excellent Customer Experience

    28 September 2017

    CoreLife Eatery has chosen Market Force to glean insights into how each location is performing against important satisfaction drivers such as food quality, service, cleanliness and other standards that protect the brand's reputation. The data from mystery shopping and SocialForce Reviews will be ported into Market Force’s technology platform to provide CoreLife Eatery a comprehensive view of how each location is performing, and where changes should be made to increase...

  • Market Force Information Completes Management Buyout with Strategic Investor Main Street Capital

    2 August 2017

    Market Force announced the completion of a management-led buyout with investor partner Main Street Capital. The investment will help Market Force expand their suite of customer experience management solutions, including investment in technology solutions.

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