Press Releases

  • CKE Selects Market Force Information to Help Drive Contact Center Initiatives

    27 March 2018 — CKE Restaurants Holdings, parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force  to centralize and help manage contact center customer service initiatives for its more than 3,000 locations nationwide. Market Force will oversee CKE’s guest recovery services to ensure any guest concerns are corrected as quickly and effectively as possible. Additionally, Market Force will aggregate and centralize all of the guest feedback to provide CKE operators...

  • TJ Maxx and Target Tie for Favorite Value Fashion Retailer in New Market Force Study

    21 March 2018 — Consumer demand for value fashion is as strong as ever, and their favorite value fashion retailers are TJ Maxx and Target, according to a new retail study from Market Force. Market Force polled more than 10,000 consumers for the study, which ranks value* fashion retailers overall, as well as areas such as merchandise selection, customer service and e-commerce. 

  • Marco’s Pizza Selects Market Force Information to Ensure Excellence in Customer and Employee Experience

    7 March 2018 — Marco’s Pizza has selected Market Force for its customer experience management initiative. Market Force will provide customer survey data that will provide strategic insights to determine what matters most to its customers, identify gaps in execution and understand the impact on revenue that results from targeted improvements.In addition, Marco’s recognizes that engaged employees create delighted customers. To this end, Marco’s is on a mission to become the employer of...

  • Nordstrom Again Ranks As Consumers’ Favorite Premium Fashion Retailer, According to New Market Force Study

    21 February 2018 — New research on consumer preferences for retailers of premium apparel surveyed more than 10,000 consumers for the study, which ranks premium* fashion retail brands, identifies what sets each apart and uncovers retail technology trends.

  • Church’s Chicken to Strengthen Customer Contact Center with Market Force Information  

    6 February 2018 — Church’s Chicken has selected Market Force to manage its contact center services for 1,040 restaurants across 29 states. Contact center data will be available to restaurant operators via KnowledgeForce, Market Force's centralized reporting platform, along with other brand-critical performance metrics to give a full picture of the customer experience.

  • Market Force Information Achieves Client Growth, Milestones for Its Customer Experience Solutions

    24 January 2017 — Market Force wins new clients across industries, expands product offerings, experiences momentum for its KnowledgeForce CX management technology platform, and launches third contact center. Through its host of customer experience (CX) solutions — ranging from customer surveys and mystery shopping programs to contact center services and social media monitoring — Market Force is empowering new and existing clients to protect their brands, delight customers and increase...

  • Rent-A-Center Taps Market Force Information for Customer Experience Management

    20 December 2017 — Rent-A-Center, a rent-to-own industry leader, has selected Market Force to provide mystery shopping services for the chain’s 2,400 locations nationwide. Rent-A-Center will also leverage Market Force’s KnowledgeForce platform to compile and analyze mystery shopping data, and to make location-level improvements that increase customer satisfaction. 

  • El Pollo Loco Honors Market Force Information with Award of Excellence for Services and Technology

    5 December 2017 — El Pollo Loco, the nation’s leading fire-grilled chicken chain, recently named Market Force as the 2017 winner of the Company’s Award of Excellence in the category of Services and Technology. The partnership between El Pollo Loco and Market Force began in 2005 as a simple customer service program. Over the years, it evolved into a multifaceted program that includes El Pollo Loco’s use of Market Force’s measurement and management solutions, including mystery shopping,...

  • Bonefish Grill Is America’s Favorite Casual Dining Restaurant in New Market Force Information Study

    30 November 2017

    Bonefish Grill is America’s favorite casual dining restaurant, according to a new study by Market Force. Nearly 8,000 consumers were polled for the study, which ranks casual dining restaurant chains in seven categories: general menu, pizza, Italian, breakfast, buffet, steakhouse and seafood. The nationwide study also found that tablets are failing to enhance the dining experience, Yelp greatly influences casual dining restaurant choices and guests are primarily using...

  • Market Force Information and Phillips 66 Company Renew Partnership to Deliver Industry-Leading Consumer Experience

    7 November 2017

    Market Force and Phillips 66 renew partnership to fuel exceptional customer experience across more than 7500 locations. To help sites meet brand standards, Phillips 66 employs multiple measurement tools from Market Force, including consumer satisfaction surveys, monthly mystery shopping and semi-annual brand compliance audits for all its sites. Additionally, Phillips 66 uses Market Force’s KnowledgeForce® platform, which funnels data streams from all measurement...

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