Press Releases

  • Consumer Cellular Beats Out Big Four As Consumers’ Favorite Wireless Carrier, According to New Market Force Information Study

    31 July 2018 Non-contract wireless carriers are continuing to foster high levels of satisfaction and loyalty among consumers, much more so than their Big Four counterparts, according to a new large-scale consumer study by Market Force. The study found that Consumer Cellular ranks as America’s favorite carrier overall, and many other non-contract wireless providers also outperformed the major full-service carriers. The study of more than 8,800 consumers also reveals what sets the leading...

  • The Coffee Bean & Tea Leaf and Market Force Information Celebrate Milestone Relationship

    18 July 2018 — The Coffee Bean & Tea Leaf, which operates more than 200 self-owned and franchised locations nationwide, enlisted Market Force in 2008 to deploy a widespread mystery shopping program aimed at driving excellence in four key areas: customer service, operating procedures, appearance and product quality. To date, Market Force has performed more than 19,000 mystery shops for The Coffee Bean & Tea Leaf, providing the customer experience insights needed to meet product quality...

  • New Market Force Information Study Finds Wegmans is America’s Favorite Grocery Store

    26 June 2018 — Wegmans is America’s favorite grocery retailer, according to an annual consumer study of more than 12,800 shoppers conducted by Market Force. Publix, which tied with Wegmans for the top spot last year, is a close second, followed by Trader Joe’s, ALDI and H-E-B. This is the third consecutive year that Wegmans has ranked first in the study, after unseating long-running favorite Trader Joe’s in 2016.Wegmans held on to the top spot with a score of 77% on Market Force’s Composite...

  • Market Force Information and Phillips 66 Company Team Launch Key Driver Fuel Forecast Indicator

    20 June 2018 — Market Force and Phillips 66 Company have developed and deployed a new reporting tool that allows marketers and operators of the Phillips 66 brands – Conoco, Phillips 66 and 76 – to predict how improvements in consumer experience can grow fuel volume sales. The Key Driver Fuel Forecast Indicator leverages insights gathered from Phillips 66’s Retail Excellence mystery shopping and audit programs to formulate predictions that can drive change and improvements in...

  • Tortilla Partners with Market Force Information on Customer Experience Programme

    7 June 2018 — Tortilla, the UK’s largest Mexican burrito restaurant chain, is partnering with Market Force to listen to the voice of its customers and measure execution on brand standards and customer expectations through a mystery diner programme. Programme results will feed into Market Force’s proprietary reporting platform, KnowledgeForce®, which will provide each location manager with a Success Playbook.Success Playbook™ enables every location to set goals to achieve...

  • Five Guys and Market Force Information Commemorate 10 Years in Partnership

    30 May 2018 — Five Guys began working with Market Force in December 2007, when Five Guys had less than 400 locations in North America. Since then, Five Guys has grown to more than 1,300 locations in North America and expanded internationally in the UK, Europe and the Middle East.  “We focus on building organic word of mouth marketing,” said Molly Catalano, VP of Marketing and Communications for Five Guys. “We want our customers to have an incredible experience every time and tell...

  • Cumberland Farms Overtakes QuikTrip as Favorite Convenience Store in Latest Market Force Information Study

    16 May 16, 2018 — Cumberland Farms and Costco are Americans’ favorite fueling stations, according to a new study by Market Force. More than 11,500 consumers participated in the annual study, which ranks gas stations in two categories—traditional gas stations and convenience stores, grocery stores and big-box retailers with fuel pumps. The study also reveals trends in food purchases, customer loyalty and technology.It should be no surprise that fuel price continues to be the most important...

  • New Study from Market Force Information Reveals America’s Favorite Quick-Service Restaurants

    25 April 2018—A new consumer study conducted by Market Force reveals America’s favorite quick-service restaurant (QSR) chains in five popular food categories: burgers, sandwiches, Mexican, pizza and chicken. Nearly 11,500 consumers were polled for the study, which also reveals consumers’ QSR dining habits, brand preferences and in-restaurant technology use. 

  • CKE Selects Market Force Information to Help Drive Contact Center Initiatives

    27 March 2018 — CKE Restaurants Holdings, parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force  to centralize and help manage contact center customer service initiatives for its more than 3,000 locations nationwide. Market Force will oversee CKE’s guest recovery services to ensure any guest concerns are corrected as quickly and effectively as possible. Additionally, Market Force will aggregate and centralize all of the guest feedback to provide CKE operators...

  • TJ Maxx and Target Tie for Favorite Value Fashion Retailer in New Market Force Study

    21 March 2018 — Consumer demand for value fashion is as strong as ever, and their favorite value fashion retailers are TJ Maxx and Target, according to a new retail study from Market Force. Market Force polled more than 10,000 consumers for the study, which ranks value* fashion retailers overall, as well as areas such as merchandise selection, customer service and e-commerce. 

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