Media Coverage

  • BJ’s Among Shoppers’ Top Places to Fuel Up: Study

    10 May 2016—A recent study by Louisville, Colo.-based Market Force Information has found that BJ’s Wholesale Club is one of consumers’ favorite places to fill their gas tanks. Westborough, Mass.-based BJ’s ranked first in the grocery store/big-box retailer category. According to the study, although most drivers still purchase fuel at traditional gas stations, grocers and big-box brands continue to be common options, due to their low prices and convenience. Respondents noted that on a recent...

  • Kwik Trip, Wawa are the best gas stations to fuel up, study says

    19 May 2016 — Hitting the road this summer? According to a recent study of more than 10,000 consumers, Kwik Trip tops the list of gas stations where Americans like to fill their fuel tanks, with other favorites like Wawa and Sheetz making the top five. The study polled customers' satisfaction with their most recent fill-up, as well as a variety of other factors including fuel price and quality, food and services at the stations, and entry and exit into each brand's station.

  • And America's New Favorite Grocery Store Is...

    14 April 2016 — Customer insights firm Market Force on Wednesday published a new set of grocery rankings culled from survey responses of more than 10,000 people. They're based on a composite loyalty index that measures criteria including satisfaction with the food quality, checkout speed, value and customer service.

  • Trader Joe's Is No Longer the Best Grocery Store in America

    13 April 2016 —Peppermint Joe-Joe's and Two Buck Chuck didn't help Trader Joe's earn the top spot this year. After four years in a row as America's best grocery store, the fan favorite slipped down to third place, according to a recent survey by Market Force Information. As for the new winner, East Coast residents can attest to the shopping paradise that is Wegmans, a family business founded exactly a century ago in 1916....

  • This regional grocery chain just beat out Trader Joe's to be named best in America

    12 April 2016 — Wegman's, a regional grocery chain that most Americans have never visited, was just named the best in the US. This is the first time in four years that Trader Joe's missed out on the No. 1 spot in Market Force's survey. The discount chain slipped 5% in customer satisfaction since its win in 2015.

  • Wegmans Was Just Named the Best Grocery Chain in America

    14 April 2016 — A 100-year-old grocery chain with stores across just six states along the East Coast has topped a recent survey ranking America’s favorite grocery retailers. Rochester, New York-based Wegmans, which generated $7.9 billion in sales last year, was ranked the nation’s best grocery chain, followed by Publix Super Markets and Trader Joe’s, according to a survey of more than 10,000 consumers conducted by Market Force Information.

  • A Mexican fast-food chain you've probably never heard of was just named best in America

    23 March 2016 — A regional Tex-Mex chain was just named the best Mexican restaurant in America. Taco Bueno ranks as Americans' favorite Mexican chain, according to Market Force Information's annual quick service restaurant study. It beat out restaurant like Chipotle and Qdoba, which tied for first last year, as well as Rubio's Fresh Mexican Grill and El Pollo Loco.

  • This Tiny Tex-Mex Chain Beat Chipotle and Taco Bell at Their Own Game

    23 March 2016 — Fans can't get enough. A new survey of America’s fast food preferences found that the nation’s favorite destination for tacos, burritos and the like isn’t Chipotle Mexican Grill, Qdoba or Taco Bell; rather, it’s a tiny, regional chain called Taco Bueno.The Texas-based chain has only 175 stores in seven states (including Colorado, Louisiana and Missouri), but it had the clout to compete in categories including food healthiness and quality, fast and friendly service, value,...

  • Nordstrom Top Fashion Brand; Ecommerce Gaining While In-Store Slips

    19 February 2016—A new Market Force study finds that Nordstrom, long considered a customer service legend, is slipping. Using a composite loyalty score based on 5,700 consumers, it says that while Nordstrom scored highest with 58%, that represents an 8% decline from its 2015 score. Discount chains are gaining in loyalty, with Marshalls coming in second, followed by H&M, Ross Dress for Less, Kohl’s and Macy’s.

  • This Is The Nation's "Favorite Fashion Retailer" — Is It Yours?

    17 February 2016—Nordstrom has managed to accrue (and maintain) a loyal fan base for a number of reasons — for serving up street style-worthy, budget-friendly fashion, for championing beloved indie brands, for that famous customer service, and, of course, for its epic anniversary sale. Its popularity is downright universal, earning it the "favorite fashion retailer" moniker (yet again). The department store scored the top honor in the latest ranking of fashion retailers by research firm Market...


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