Media Coverage

  • New Research on Bank Branch Use

    8 December 2016 - Online banking and mobile apps have become ubiquitous. Consumers have the power to conduct transactions anytime, anywhere, from the device in their pocket. Given that convenience and 24×7 access, there has been much discussion about the future of the retail bank branch and whether it is still necessary. Should banks assume that technology has displaced the need for local branches and the tellers and advisors that work directly with consumers in person?

  • Cheddar’s Unseats Cracker Barrel as America's Favorite Chain

    16 November 2016 - Cheddar’s Scratch Kitchen is America’s favorite general menu casual dining chain, according to a new study by Market Force Information. More than 9,200 consumers were polled for the study, which ranks casual dining restaurant chains in seven categories: general menu, pizza, Italian, breakfast, buffet, steakhouse, and seafood. This is the first time that Cheddar’s Scratch Kitchen has earned enough votes to be included in the rankings. 

  • Cheddar’s Scratch Kitchen Named Favorite Casual Dining Restaurant in New Market Force Information Study

    10 November 2016 — Pizza Ranch is favorite for pizza and buffet, Maggiano’s for Italian, Bob Evans for breakfast, Texas Roadhouse for steak and Pappadeaux for seafood. The nationwide study also found that in-restaurant tablet use is up, TripAdvisor is the most influential mobile app among casual dining guests, and restaurant-branded apps are suffering from an awareness problem. More than 9,200 consumers were polled for the study.

  • 5 Minutes with an Analyst: Randy Law, Analytics and Insights

    3 November 2016 - Randy Law, Vice President of Analytics and Insights at Market Force Information leads a team engaged in customer experience and other projects with multilocation international clients across several industries, including quick service restaurants, casual dining, retail, grocery, convenience, and hospitality. UPSIDE asked him about his work as an analyst and what it takes to be successful.

  • Mobile Banking on Rise, Physical Branches Still Important, Accordin

    19 October 2016 — Americans are increasingly turning to their bank’s mobile app to conduct financial tasks, but many still rely on in-person interactions when seeking financial advice or learning about services, according to a new study by Market Force Information, an innovator in customer experience management. More than 9,500 consumers were polled for the retail banking industry study, which also revealed that PNC is consumers’ favorite national bank based on satisfaction.

  • Digital Wallets Are on the Rise, But Consumers Still Don’t See the Value

    21 October 2016 — Digital wallets are becoming more and more prevalent in the fintech world, but according to a recent survey of 9,600 by Market Force Information, they are not gaining much ground with the average consumer.“Consumers are actually questioning the value [of digital wallets],” said Cheryl Flink, chief strategy officer for Market Force. “They want simple, easy, and digital wallets have become another thing they have to manage.”

  • Consumers Love Mobile Banking Apps… But Still Need Branches

    19 October 2016 - Yes, more people are using mobile banking apps. But that doesn't mean it's time for banks and credit unions to kill their branches and go fully digital. In a survey encompassing more than 9,500 participants, they found that the in-person experience at branches is still important for banking consumers. In the past 90 days, one-fifth of respondents said they went into a branch to speak with an advisor about new products and additional services. Those who did reported 5...

  • New Market Force Study Finds Marriott and Hampton Are America’s Favorite Hotel Chains

    13 September 2016 — According to a large-scale consumer study conducted by Market Force Information®, a leader in customer experience management, Marriott is consumers’ favorite brand among major hotel and motel chains. The study also found that, while many are using mobile apps to find and book hotels, newer technologies such as check-in kiosks aren’t yet enjoying the same level of success.More than 9,000 consumers were polled for the study, which was designed to uncover which hotel and motel...

  • Market Force: Hotel Guests Shun New Tech for Checking-In or -Out of Hotels

    9 September 2016 — According to a large-scale consumer study conducted by Market Force Information, many consumers are using mobile apps to find and book hotels, but are shunning newer technologies such as check-in kiosks that are meant to drive efficiencies for guests.

  • Why T-Mobile and Consumer Cellular are market favorites

    17 August 2016 — The domestic telecom space is a highly competitive environment, with four nationwide operators battling tooth-and-nail to attract new customers. That battle includes both stealing customers from rivals as well as protecting those they have from the same sentiment. Learn what the latest survey on customer satisfaction and likelihood to recommend says about wireless carriers.


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