Media Coverage

  • Nordstrom ranks as top fashion retailer

    20 February 2018 — Nordstrom was the favorite premium fashion retailer among 10,000 shoppers, according to an annual fashion retail study conducted by Market Force. This marked Nordstrom's sixth year in a row as the voted favorite retailer, with 56%, and Lane Bryant came in second, up 7% to 52% in popularity from last year. The study also looked at what attributes consumers are looking for in a fashion retailer. Kohl's ranked first for its loyalty card program, as well as for...

  • An unexpected retailer is surging to be more popular than H&M, Kohl's, and Macy's

    21 February 2018 — Lane Bryant has won over the hearts of American shoppers. The plus-size store, which is owned by Ascena Retail Group, placed second on a list of Americans' favorite premium fashion stores, gaining seven percentage points of favorability over the year prior. 10,000 people responded to the survey, which was done by the customer-experience management company Market Force.Lane Bryant was second only to Nordstrom, which was voted the No. 1 favorite for the sixth year running...

  • Why Nordstrom Is the Country’s Favorite Retailer

    21 February 2018 — For the sixth year in a row, in an annual study by Market Force Information, Nordstrom earned the top spot as the United States’ favorite premium fashion retailer — and it’s largely due to the department store’s customer service.Polling more than 10,000 consumers, the study took into account factors such as store atmosphere, size options, checkout speed and merchandise selection — all areas in which Nordstrom ranked No. 1. (The Composite Loyalty Index, where...

  • Market Force Builds New US Contact Center

    24 January 2018 — Customer experience management provider Market Force is leveraging capital from investment partner Main Street Capital to build a new contact center in Norcross, Georgia, adding to its portfolio of contact centers in Canada and the UK.

  • These Two Stores Beat Out Trader Joe’s As America’s Favorite Grocery Chain

    19 January 2018 — The results are in: Publix Super Markets and Wegmans just tied for first place as America’s favorite grocery chains.In a recent survey conducted by Market Force, nearly 13,000 participants ranked stores based on their value for money, speedy checkouts, availability of items, ease of finding items, cashier courtesy, store cleanliness and more. The two winners that tied for the metaphorical gold trophy scored big with a 77% rating. Trader Joe’s Market came in a...

  • Publix And Wegmans Named America's Favorite Grocery Stores

    18 January 2018 — Publix Super Markets and Wegmans tied for first place, with each scoring 77% on Market Force Information's most recent Customer Loyalty Index. Trader Joe's Market was a close second with a score of 76% and H-E-B was third with a score of 69%. Publix has ranked second for the past four years. This is the second consecutive year Wegmans has earned top honors. Both companies have repeatedly been named to Fortune's 100 Best Companies to Work For.

  • Phillips 66, Market Force Information Renew Partnership

    7 November 2017—Phillips 66 is continuing its use of customer insights to assess operational execution by renewing its partnership with Market Force, a leader in customer experience management. To help sites meet brand standards, it employs multiple measurement tools from Market Force, including consumer satisfaction surveys, monthly mystery shopping and semi-annual brand compliance audits for all its sites.Additionally, Phillips 66 uses Market Force’s KnowledgeForce platform, which funnels...

  • America’s Favorite Casual Spots and Currying Favor

    21 November 2017—Bonefish Grill is America’s favorite casual dining restaurant, according to a new study by Market Force Information®. Nearly 8,000 consumers were polled for the study, which ranks casual dining restaurant chains in seven categories: general menu, pizza, Italian, breakfast, buffet, steakhouse and seafood. Bonefish Grill ranked No. 1 overall. The nationwide study also found that: Tablets are failing to enhance the dining experience Yelp greatly influences casual dining...

  • Bonefish Grill Named America's Favorite Casual Dining Chain

    November 2017—For all the new and exploratory topics driving the future of casual dining, the classics—quality, service, and atmosphere—remain king with consumers.Market Force Information’s annual casual dining consumer preferences and trends study, which polls more than 8,000 consumers, crowned Bonefish Grill as America’s favorite chain. Across all seven categories surveyed (general menu, pizza, Italian, breakfast, buffet, steakhouse, and seafood), Bonefish stood out for its top score on...

  • Market Force Poll: 17% of Diners Say Tablets Improve the Overall Dining Experience

    5 December 2017—According to a new study by Market Force, which polled  nearly 8,000 consumers, tablets are failing to enhance the dining experience, Yelp continues to greatly influences casual dining restaurant choices over restaurant branded mobile apps, and guests are primarily using mobile apps to check menus.  

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