• New Market Force Study Finds T-Mobile and Consumer Cellular Are Consumers’ Favorite Wireless Carriers

    15 June 2016

    According to a large-scale consumer study conducted by Market Force,T-Mobile is America’s favorite full-service wireless carrier and Consumer Cellular is its favorite among non-contract providers. More than 8,600 consumers were polled for the study, which was designed to uncover trends in wireless voice and data usage, carrier performance and satisfaction with the in-store experience, among other insights. 

  • Market Force Takes Mystery Shopping Mobile with New Eyes:On App

    2 June 2016


    Market Force is making mystery shopping more convenient and accessible than ever with Eyes:OnTM, a new mobile app that allows shoppers to view available assignments in their immediate area, select their desired assignments and submit shopping reports — all from their mobile devices.

  • New Market Force Study Finds Kwik Trip and BJ’s Are Consumers’ Favorite Places to Fuel Up

    10 May 2016


    Market Force found that, even though most motorists still fuel up at traditional gas stations, grocers and big-box brands continue to be popular choices for their low prices and convenience. For their recent trip to the pump, 71% visited a gas station, while 28% chose a grocer or big-box retailer. Additionally, while fuel prices are important, they’re not the only factor influencing a consumer’s choice of where to fill up – payment options, fuel quality, and the ease of...

  • New Market Force Information Study Finds Wegmans and Publix are America’s Favorite Grocery Retailers

    13 April 2016


    Findings from a new large-scale consumer study of more than 10,000 consumers conducted by Market Force Information® (Market Force) revealed that Wegmans is America’s favorite grocery retailer, followed by Publix Super Markets and Trader Joe’s. This is the first time in four years that Trader Joe’s did not rank first.For the rankings, Market Force asked participants to rate their satisfaction with their most recent grocery shopping experience and their likelihood to...

  • New Study from Market Force Information Reveals America’s Favorite Quick-Service Restaurants

    24 March 2016

    A new large-scale consumer study conducted by Market Force Information® (Market Force) reveals America’s favorite quick-service restaurants (QSRs) chains in four popular food categories: pizza, Mexican, chicken and sandwiches. More than 10,000 consumers were polled for the study, which revealed consumers’ QSR dining habits, brand preferences and use of technology to order and pay.

  • New Market Force Information Study Reveals Nordstrom is the Nation’s Favorite Fashion Retailer

    16 February 2016

    Findings from a new large-scale consumer study conducted by Market Force reveal that Nordstrom is the nation’s favorite fashion retailer for the fourth consecutive year. Marshalls ranked second, H&M and Ross Dress for Less tied for third, Kohl’s was fourth and Macy’s was fifth.   More than 5,700 consumers were polled for the study, which revealed consumers’ fashion shopping habits, brand preferences and engagement, issue resolution and social media usage....

  • Cracker Barrel Named Favorite Casual Dining Restaurant in New Market Force Information Study

    21 January 2015

    Cracker Barrel edges out Cheesecake Factory as America’s overall favorite casual dining chain, according to a new study by Market Force. More than 6,700 consumers were polled for the study, which ranks major restaurant chains in five categories: general menu, Italian, steakhouse, breakfast and buffet.

  • Market Force Information Debuts Redesigned Website

    11 January 2016

    Market Force Information® has launched a new corporate website with an intuitive design, expanded content and enhanced functionality. The site introduces new features and resources to help multi-location businesses better protect their brand reputation, delight customers and earn more money.

  • Mobile Banking Gains Ground, But Physical Banks Still Reign

    5 November 2015

    While mobile banking continues to take center stage, in-person interactions, such as advisory services, present some of the strongest opportunities for retail banks to increase customer satisfaction and drive referrals, according to a new study by Market Force Information, an innovator in customer experience management. More than 3,800 consumers were polled for the study, which reveals banking technology trends, America’s favorite national banks and what it takes to get...

  • Wawa and Costco Are Consumers’ Favorite Places to Fuel Up

    21 July 2015

    Wawa and Costco are consumers’ favorite places to fill up their gas tanks, according to a study by Market Force Information. Nearly 7,000 consumers were polled for the study, which was designed to uncover where consumers prefer to fuel up and why they prefer one chain to another, as well as trends in mobile app usage. The study revealed that, while the majority of motorists still fuel up at traditional gas stations and convenience stores, grocers and wholesale clubs...

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