• Market Force Information Debuts Redesigned Website

    11 January 2016

    Market Force Information® has launched a new corporate website with an intuitive design, expanded content and enhanced functionality. The site introduces new features and resources to help multi-location businesses better protect their brand reputation, delight customers and earn more money.

  • Mobile Banking Gains Ground, But Physical Banks Still Reign

    5 November 2015

    While mobile banking continues to take center stage, in-person interactions, such as advisory services, present some of the strongest opportunities for retail banks to increase customer satisfaction and drive referrals, according to a new study by Market Force Information, an innovator in customer experience management. More than 3,800 consumers were polled for the study, which reveals banking technology trends, America’s favorite national banks and what it takes to get...

  • Sainsbury’s Named UK’s Favourite Petrol Station

    21st July 2015

    Sainsbury’s has become the UK’s preferred petrol retailer with 52 per cent of those surveyed choosing it for its exceptional service and experience, according to an independent study by worldwide leader in consumer intelligence solutions, Market Force Information.  A survey of 5,900 consumers in June 2015 asked participants to evaluate petrol-retailers on the experience delivered, including price, service, brand image, and value added services such as food and coffee...

  • Wawa and Costco Are Consumers’ Favorite Places to Fuel Up

    21 July 2015

    Wawa and Costco are consumers’ favorite places to fill up their gas tanks, according to a study by Market Force Information. Nearly 7,000 consumers were polled for the study, which was designed to uncover where consumers prefer to fuel up and why they prefer one chain to another, as well as trends in mobile app usage. The study revealed that, while the majority of motorists still fuel up at traditional gas stations and convenience stores, grocers and wholesale clubs...

  • Waitrose Beats Supermarket Rivals And Is Crowned UK’s Favourite

    10th June 2015

    Waitrose continues to build consumer loyalty with its exceptional service, quality, diversity and availability of foods according to an independent study by worldwide leader in consumer intelligence solutions, Market Force Information.  A survey of 6,800 consumers in April 2015 asked customers of their supermarket shopping habits including brand preference, brand engagement, experience and technology/social media use.

  • Trader Joe’s is Consumers’ Favorite Grocery Store for Third Straight Year

    13 May 2015

    Trader Joe’s continues to build a loyal following with its diverse grocery selection and exceptionally friendly service. A study of more than 7,200 consumers by Market Force Information, a worldwide leader in customer intelligence solutions, found that Trader Joe’s is America’s favorite grocery retailer for the third year in a row. Publix ranked a close second and ALDI was third.

  • Study Reveals America’s Favorite Home Improvement and Home Furnishings Stores

    23 April 2015

    A new nationwide study by Market Force Information, a worldwide leader in customer intelligence solutions, reveals that Ace Hardware is America’s favorite home improvement store and Costco is the favorite for home furnishings.

  • Pret a Manger Tops Consumer Polls as the UK’s Healthiest, Fastest and Quality Food Outlet

    18th March 2015

    A national survey by Market Force Information, a worldwide leader in customer intelligence solutions, has found that on average consumers visit a fast-service restaurant at least twice a month. But with an average of one in five customers dissatisfied with their most recent restaurant visit, the top brand food chains are in a tug of war when it comes to winning customer loyalty and satisfaction.

  • Greggs and Pret a Manger are UK’s Most Desired Coffee Shop/Snack HotSpot

    18th March 2015

    A national survey by Market Force Information reveals that consumers’ rate Greggs and Pret a Manger as providing the best coffee experiences, followed by competitors Caffè Nero, Costa Coffee and Starbucks.  Although 43 per cent of consumers were highly satisfied with their coffee experience, one in ten consumers were dissatisfied. 

  • Study Reveals America’s Favorite Quick-Service Restaurants

    4 March 2015

    A new nationwide study by Market Force Information, reveals consumers’ favorite quick-service restaurant (QSR) chains in four popular food categories: pizza, Mexican fare, chicken and sandwiches. Papa Murphy’s topped the pizza category for the second consecutive year, Chipotle and Qdoba tied in the Mexican category, Chick-fil-A led for chicken and Jason’s Deli ranked first for sandwiches.


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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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