RELAUNCH 2020

Get ready to relaunch your brand as businesses re-open around the globe by taking 4 critical steps:

1. Define your strategy
2. Protect your employees
3. Know your customers
4. Build consumer trust at all locations

Solutions & Products

Mystery Shopping

Customer Surveys

Employee Surveys

Contact Center

In-Store Audits

Eyes:On Mobile App

KnowledgeForce Platform

Predictive Analytics

Social Media Ratings & Reviews

Social Media Monitoring

Market Research Services

Strategic Advisory Services

Focus Groups

Success Playbook

Featured News

Trust Will Mean Everything to Restaurant Customers After COVID-19

FSR Magazine, April 28, 2020

FSR magazine featured the results of our new Consumer Sentiment study. Find out how your favorite restaurant brands are building trust during these uncertain times.

New Blog

Protecting your brand's most important asset, your team members!

Competition is fierce in the QSR/FastCasual landscape with more options available to diners than ever before! With all the competition, how do you keep and develop a loyal customer base? This eBook explores best practices in guest recovery using contact center services.

Featured Webinar

Webinar: US Consumer Sentiment Study Review

To understand the new dynamics of the marketplace, we just wrapped up a comprehensive study of consumer sentiment where we surveyed 4,000 US consumers to learn about their restaurant and retail experiences and understand perceptions of how local and federal governments are doing in response to the spread of Coronavirus.

New White Paper

White Paper: Battling in the Sea of Sameness

Learn why measuring and managing the guest experience has become a key differentiator for many restaurant organizations.
We've noticed you might not be visiting the appropriate version of our site. Would you like to: