CX ROI

CUSTOMER EXPERIENCE MANAGEMENT

Every day businesses are winning and losing simply on how well they execute on the brand promise. Top-performing organizations execute consistently at every location, delighting customers so that they return more frequently, and refer the business to friends and family. This type of brand advocacy is what drives financial results.

Protect your brand's reputation. Delight customers. Make more money.

Solutions & Products

Mystery Shopping

Customer Surveys

Employee Surveys

Contact Center

In-Store Audits

Eyes:On Mobile App

KnowledgeForce Platform

Predictive Analytics

Social Media Ratings & Reviews

Social Media Monitoring

Market Research Services

Strategic Advisory Services

Focus Groups

Success Playbook

Featured News

New Study Reveals America’s Favorite Casual Dining Restaurants

Our newly released CasualDining Competitive Study found First Watch Restaurants ranked top in the Breakfast category and earned the highest scores across all categories, making it America’s favorite overall!

New eBook

Best Practices for Restaurant Contact Center Services

Competition is fierce in the QSR/FastCasual landscape with more options available to diners than ever before! With all the competition, how do you keep and develop a loyal customer base? This eBook explores best practices in guest recovery using contact center services.

Featured News

Market Force Recognized as a Top 10 Analytics Solution Provider

CIO Applications, 20 December 2019

Today, businesses require a well-thought-out and comprehensive suite of services for employee engagement and seamless operational execution so brand reputation is maintained and customers are consistently satisfied.This is the very basis of what we stand for and Market Force is delighted to be recognized by CIO Applications for how we help clients link performance measures to drive strategic insight for continued growth. 

New eBook

2019 QSR/Fast Casual Research

Market Force's 2019 research is compiled in a single document, and includes observations about trends in QSR and Fast Casual restaurants, as well as a delving into the survey results into seven categories, including Burger, Chicken, Mexican, Pizza, Frozen Desserts, Sandwiches and Coffee/Bakery.

In the survey we evaluated each brand against six specific attributes, including dining habits, delivery services, visit frequency, brand engagement, customer experience, and problem experience.

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