Press Releases

  • Wagamama is the King of the Casual Dining World

    5 February 2019 — A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics.  Market Force Information®, the leading customer experience management specialists, has revealed that Wagamama has the highest customer satisfaction, the biggest propensity to gain recommendations from diners and the most loyal customers on the high street.

  • Tortilla Partners with Market Force Information on Customer Experience Programme

    7 June 2018 — Tortilla, the UK’s largest Mexican burrito restaurant chain, is partnering with Market Force to listen to the voice of its customers and measure execution on brand standards and customer expectations through a mystery diner programme. Programme results will feed into Market Force’s proprietary reporting platform, KnowledgeForce®, which will provide each location manager with a Success Playbook.Success Playbook™ enables every location to set goals to achieve...

  • Market Force Information Achieves Client Growth, Milestones for Its Customer Experience Solutions

    24 January 2017 — Market Force wins new clients across industries, expands product offerings, experiences momentum for its KnowledgeForce CX management technology platform, and launches third contact center. Through its host of customer experience (CX) solutions — ranging from customer surveys and mystery shopping programs to contact center services and social media monitoring — Market Force is empowering new and existing clients to protect their brands, delight customers and increase...

  • Market Force Information Completes Management Buyout with Strategic Investor Main Street Capital

    2 August 2017

    Market Force announced the completion of a management-led buyout with investor partner Main Street Capital. The investment will help Market Force expand their suite of customer experience management solutions, including investment in technology solutions.

  • Market Force Information Adds Mobile Retail Audit Functionality to Eyes:On App

    23 March 2017 — Market Force has rolled out mobile auditing features for its Eyes:On app that enables Market Force clients and their auditors to report on brand compliance from a tablet or smartphone, improving productivity and eliminating the need for paperwork. Eyes:On uses geo-fencing technology to identify and verify sites targeted for audits. Custom audit questionnaires are supported, including capabilities for attaching photos, videos and other media-rich content. The app is now...

  • Market Force Information Launches SocialForce Reviews for Brand Management

    19 January 2017 — Market Force has launched SocialForce ReviewsTM, a social reviews aggregation tool that delivers insights from multiple social feeds to retailers, restaurants, retail banks and other multi-location businesses. SocialForce Reviews helps businesses manage their brands by tracking and analyzing social reviews that pertain to them, and providing a vehicle to quickly respond to negative posts.   

  • Mobile Banking on Rise, Physical Branches Still Important

    PNC Bank, Chase and U.S. Bank named top national banks

  • Good Call: Study Reveals UK’s Favourite Mobile Phone Network

    17th June 2016

    Disruptive challenger brand Giffgaff has surpassed more established operators to be crowned as the UK’s favourite mobile network, according to independent research from Market Force Information® a leading customer experience management company. As part of the study, over 4,300 UK consumers rated various aspects of their mobile network provider. Market Force then averaged this data to rate each brand on a Composite Loyalty Index, benchmarking overall satisfaction and...

  • New Market Force Study Finds T-Mobile and Consumer Cellular Are Consumers’ Favorite Wireless Carriers

    15 June 2016

    According to a large-scale consumer study conducted by Market Force,T-Mobile is America’s favorite full-service wireless carrier and Consumer Cellular is its favorite among non-contract providers. More than 8,600 consumers were polled for the study, which was designed to uncover trends in wireless voice and data usage, carrier performance and satisfaction with the in-store experience, among other insights. 

  • Market Force Takes Mystery Shopping Mobile with New Eyes:On App

    2 June 2016

    Market Force is making mystery shopping more convenient and accessible than ever with Eyes:OnTM, a new mobile app that allows shoppers to view available assignments in their immediate area, select their desired assignments and submit shopping reports — all from their mobile devices.


Nordstrom is favorite fashion retailer
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