Banking: Investing in Experience

At a time when the financial sector has come under great scrutiny and pressure to deliver more to their customers, KentReliance, part of the One Savings Bank Group, wanted a way to measure the service levels across all channels—branch, telephone, online and mail—to understand how customers feel the bank measures up against well-known competition.

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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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