Banking: Maintaining high levels of service

Over the last six years, one of the world's largest banks has worked with Market Force to gain a comprehensive, unbiased view into its operations with quarterly mystery shops at branches throughout the United States and Canada. The ongoing insight at both the branch and executive level combined with action-oriented sales training has resulted in consistently high-ranking scores and increasing financial returns.

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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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