In light of the Coronavirus outbreak, what should retail and restaurant businesses do to protect themselves, their customers, and their reputation?

Over the past few weeks, I've had the pleasure of visiting London and several other cities in England, where I ate at fast food and upscale restaurants as well as roadside food kiosks. One restaurant, in particular, had a sign in the window stating, "We're doing everything we can to protect you against the virus."

That sign got me thinking, what does "everything" mean? If I'm in the restaurant business, what can I do to ensure my employees, customers, and brand reputation are protected?

Getting back stateside, I discovered the current sentiment is the U.S. is about to bear the brunt of more cases - check out this YouTube video for the important facts!

If this is the case, what can restaurateurs do to ensure they are doing everything they can to protect customers, in the front and back of the house? Putting a sign up in the window is a step in the right direction, but most importantly, educating employees to follow specific protocols are table stakes. After proper training, how can you ensure protocols are followed on a daily basis in every location across the supply chain?

The Next Step:
Market Force, the leader in brand reputation and customer experience, is hosting a 10-minute webinar to help organizations understand the issues and opportunities around CX and the Coronavirus. The webinar will bring brand and CX operation experts together to discuss ways companies can take action and prepare.

The discussion will include:
• What operators can focus on immediately
• Employee education and training
• Ensuring locations adhere to corporate policy and protocols

Date: Wednesday, March 11 2020
Time: 11 am EST
Register for Webinar
With over 20 years of experience leading European and U.S. organizations to successful revenue outcomes, Ira has lived and worked abroad developing numerous business development teams. This global exposure provides him with a multicultural insight into customer experience and first-hand knowledge of how to navigate disruption with a growth mindset.

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