Criticality Index Gives a Clear Signal

If a telecom company could train staff so that they were executing on 5 best practice behaviors, Market Force analysis showed that the company would gain almost 1.5 million additional activations per year across their 1,300 locations—a goal that translated into hundreds of millions of dollars of new revenue, and net new customers in their market share battle.


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To discuss your needs for improving performance for your multi-location brand, give us a call. We’d be happy to discuss best practices for measuring the customer experience and compliance to brand standards, using analytics to understand what matters most and the ROI for change, and technology solutions that integrate large quantities of data on one single platform. We look forward to a great discussion!

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