Are you opening soon?
If you are in a region that is opening soon, now is the time to finalize your re-launch plan and ensure you are ready to meet the expectations of your customers and most importantly, your employees. There is still time to consider your game plan, but time is of the essence. We invite you to take advantage of our valuable COVID-19 toolkit including a free employee health and wellness study and affordable brand trust audits to evaluate how well you are delivering on customer expectations at each location.

Are you already open?
If you are already open, you have first-hand experience with changes in consumer expectations, namely, critical cleanliness standards, specific COVID-19 precautions, and management of customer traffic at each location. Based on our latest Customer Sentiment Study, businesses executing on measures important to consumers have an opportunity to win new customers, where businesses that are not, are set to lose out to competitors. Strictly adhering to guidelines set by local governments will help in building trust during these uncertain times.

Further, our team is happy to review the latest consumer sentiment studies with you to come up with a strategic plan to ensure that you re-launch your brand effectively. Get in touch to learn more.

Additional Resources:
State by State Re-Opening Map
NRA Guidance for re-Opening Restaurants
CDC Re-Opening Guidance
As a leading strategist with expertise in the design and implementation of CX solutions, Scott’s work focuses on innovation and solutions design to help Market Force clients grow sales and profits.