What if you had the ability to quickly translate customer experience information into action that has a measurable impact?

Initiated by the results of the customer intelligence gained from your mystery shopping, on-site audits or customer feedback survey programs, Triggered Training®, automatically delivers store-level training to locations performing below brand standards.  You can also trigger positive reinforcement rewards for locations exceeding your standards.

Market Force delivers customized training modules via email notification with access to an online web tool that targets the specific areas of under-performance. The option to include testing with automated scoring and status reports provides easy, ongoing verification and management follow-up.

If your customer experience information reveals that a location is consistently performing at or above brand standards, our system will initiate immediate recognition in the form of rewards or incentives.

From the executive level,  you can access the content whenever it’s convenient for you – with 24/7 availability.

Triggered Training and Rewards:

• Automatically delivers targeted training programs to under-performing locations—training programs are uniquely developed to deliver the right blend of relevance, value and information to your frontline employees
• Automatically delivers personalized reinforcement messages and rewards to exceptional performers
• Includes an option for automated testing to confirm that frontline employees understand the training information
• Provides a means to easily update training and reward materials in real time using enhancements such as video, audio, and graphics
• Enables managers to access content when it’s convenient, with 24/7 availability

So You Can

• Drive improved operational performance and customer satisfaction
• Quickly and efficiently improve your customer experience at the locations that need it most
• Reduce the total cost of training programs
• Reinforce standards of operational performance across all locations through the use of an unbiased, automated system driven by measured performance