Taking Action at the Store Level

You’ve instilled a mystery shopping program. You monitor internal audits. You track customer feedback. What do you do if stores fall below your established performance thresholds? Triggered Training™ automatically delivers store-level training to locations performing below brand standards. You can also trigger positive reinforcement rewards for locations exceeding your standards.

Market Force delivers email alerts to specific store employees that directs them to customized training modules designed to train on the specific areas of under-performance. Training is followed by testing. Scoring and status reports provide easy, ongoing verification and management follow-up for immediate feedback.

Triggered Training boosts low performers. Rewards reinforce your high performing stores and employees. If your customer experience information reveals that a location is consistently performing at or above brand standards, our system will initiate immediate recognition, delivering the rewards or incentives you design.

Triggered Training and Rewards:

• Automatically delivers targeted training programs to under-performing locations
• Training programs are uniquely developed to deliver the right blend of relevance, value and information to your frontline employees or franchisees
• Automatically delivers personalized reinforcement messages and rewards to exceptional performers
• Includes an option for automated testing to confirm that frontline employees understand the training information
• Provides a means to easily update training and reward materials in real time using enhancements such as video, audio, and graphics
• Enables managers to access content when it’s convenient, with 24/7 availability

Delivering Bottom Line Results

• Drive improved operational performance and customer satisfaction
• Quickly and efficiently improve your customer experience at the locations that need it most
• Reduce the total cost of training programs
• Reinforce standards of operational performance across all locations through the use of an unbiased, automated system driven by measured performance