Loyalty Lift Calculator Data Sheet Satisfied customers come back. They spend more with you than with your competitors. They provide referrals to friends. Satisfied customers clearly have a higher lifetime value for your business.

Discover the impact of operational improvements on loyalty and financial performance

Satisfied customers come back. They spend more with you than with your competitors. They provide referrals to friends. And they offer a higher lifetime value for your business.

The Loyalty Lift Calculator^TM is a robust decision support system that optimizes investments in the customer experience.

By combining operational behavior information (e.g. Mystery Shopping data) with customer satisfaction and financial data, the Loyalty Lift Calculator quantifies exactly which in-store actions matter most to satisfaction and loyalty, and subsequently, to your top-line sales. Business operators can then focus their employees on doing the exact things that matter most to your customers. It’s actionable, results-oriented.

Through an intuitive web-based interface, business operators can construct realistic “what-if” scenarios to model their investments in customer experience:

If you improve operational performance by 1%, how much does customer loyalty improve?  How much do same store sales improve?

We can tell you not only the effect of intended performance improvements on loyalty and financial performance – but also the lag-time between drops in satisfaction and resulting financial performance.

Discover

• The operational realities that create the perceptions among your customers
• How many of your customers are at risk and the revenue they represent
• Lag-time between changes in customer satisfaction and potential changes in revenue
• The impact of operational performance on loyalty and financial metrics

So You Can

• Quantify the impact of key business drivers in your stores
• Address significant performance gaps hurting sales
• Manage your investment in the customer experience, eliminating those expenses that don’t matter and funding those initiatives with the highest return
• Focus employees on what matters most