Powerful Customer Intelligence through Customer Surveys

Do you know what your customers really value in your store or restaurant? Is it selection? Cleanliness? Helpful staff?

Knowing what customers value can help you prioritize improvements in your operations. Customer Survey Solutions summarize results with analyses that identify the factors that drive customer loyalty for your organization and present findings in simple, real-time reports that speak directly to your front-line managers.

Our customer survey solutions feature the following:

• Web and IVR (Interactive Voice Response)
• Multi-language support (English, French, Spanish)
• Unique validation codes to validate incentives offered in exchange for survey feedback
• SureLock survey data security and fraud protection technology
• Real-time notification to designated levels of management via email
• Online reporting and dashboards with 24/7 access with ability to schedule reports to be automatically delivered via email

Market Force not only provides best-in-class feedback solutions, we provide best-in-class customer satisfaction and employee engagement consulting and implementation services as well.