Customer Feedback with 1-800 Live Operator and Web Support

Loyal customers are often the first to contact you when they’re upset. Customers spread the word of their experience rapidly, meaning that you aren’t just losing their business. So when a customer reaches out, you need to be ready.

Market Force’s Call Center Support ensures that you can be there with a friendly voice to turn that negative customer experience into a positive one. The platform is also integrated to handle any issues coming in from your website.

Act Fast to Respond to Your Customers with:

• Highly trained, multi-lingual staff that quickly and effectively address client needs, defuse issues and comfort upset callers using your 800 number or website
• Automated platform categorizes and tracks all issues through resolution with 24 x 7 access
• Service provides follow up fulfillment such as letters, gift cards or email notes from your executives
• Service can be integrated with other Customer Intelligence feedback such as Customer Satisfaction, Internal Audit or Mystery Shopping summaries for a comprehensive view of the customer experience