Social Media Monitoring
The emergence of new social media forums has given consumers a whole new way to interact with the brands they love, diss on those that disappoint them and share it all with their network, the web, the world.
Market Force offers a new tool to multi-location businesses that want to stay on top of consumer online chat…quickly reaching out to customers that express dissatisfaction with an individual store experience, or acknowledging individual mentions of a great success.
What’s different about Market Force Social Media Monitoring? We Let You take action at the store level
There are many social media monitoring tools available to track and analyze posted conversations. Most are useful at the brand level to understand general comments and sentiment. But store managers don’t have the time to wade through the massive comment stream to find that rare, but important post about their individual store or restaurant. Market Force Social Media Monitoring does just that. You can expect not only general brand themes and commentaries, but also results delivered down to the individual store manager regarding social media posts about their unique store.
Learn more about Social Media Monitoring—click here to schedule a briefing