Media Coverage

  • Why do so many people love shopping at Ace Hardware?

    12 July 2017 — A new survey of more than 7,800 consumers has found that more name Ace Hardware as their personal favorite place to shop than any other retailer when it comes to home improvement projects. The research by Market Force Information asked survey participants to rate their satisfaction based on their last experience with a home improvement retailer. They were also asked how likely they were to recommend that retailer to others. The data collected was then averaged to determine the...

  • The AMA Gold Report 2017 Top 50 Market Research Firms

    30 June 2017 — Market Force was named in the American Marketing Association's Gold Report 2017 of top 50 market research firms. Market Force specializes in providing location-level customer experience management services, including mystery shopping, customer experience surveys, and employee engagement surveys.

  • Once Again Market Force Study Reveals T-Mobile And Consumer Cellular To Be America’s Favorite Carrier And MVNO

    13 June 2017 — Market Force, a customer experience management and research company, conducted a large-scale consumer study in May of 2017 polling over 8,200 consumers with the intent of uncovering trends in the wireless industry. The study focused on carrier performance, in store experience and service usage among other variables and was conducted through an online survey.

  • Verizon, T-Mobile US are neck-and-neck

    21 June 2017 — Market Force found that T-Mobile US ranked first for the second year in a row among full-service wireless carriers. Consumer Cellular was the favorite among non-contract providers — and Market Force found that customers ranked Straight Talk, Virgin Mobile and Cricket higher than all four of the national carriers. Market Force noted that T-Mobile US was the only carrier to make gains over last year’s results. The study was based on information from more than 8,200...

  • T-Mobile & Consumer Cellular Top New Customer Satisfaction Survey

    15 June 2017 — So how's your wireless carrier treating you? Are you getting good service? How’s the coverage? Market Force Information asked more than 8,200 people how satisfied they are with their primary wireless carrier and if they would recommend that company to others or not.

  • These Are America's Favorite Wireless Carriers

    12 June 2017 — America's fastest-growing wireless carrier remains its most popular one—at least when it comes to full-service brands—for the second year running. In addition, the No. 1 player in the space was the only one of the four major carriers that saw its customer satisfaction score improve year over year. Market Force surveyed more than 8,200 US consumers, asking respondents to rate their satisfaction with their wireless carrier, along with their likelihood of recommending the brand...

  • These are America's favorite wireless carriers

    13 June 2017 — America's fastest-growing wireless carrier remains its most popular one — at least when it comes to full-service brands — for the second-year running. In addition, the number-one player in the space was the only one of the four major carriers that saw its customer satisfaction score improve year over year, according to Market Force's annual study of wireless providers. The customer experience management provider surveyed more than 8,200 consumers who named T-...

  • A regional chain just beat out Trader Joe's to be named the best grocery-store chain in America

    9 May 2017 — A regional chain that most Americans have never visited was just named the best overall grocery-store chain in the US. Wegmans was the US's highest-rated grocery chain out of more than 20 that appeared in Market Force Information's annual survey of the industry, which was released Tuesday. This is the second year in a row in which Wegmans has earned the top spot — though this year, it was forced to share the crown with Publix, a Southeastern supermarket chain.

  • Publix And Wegmans Are Tied For America’s Favorite Grocery Store

    9 May 2017 — Wegmans and Publix are tied for America’s favorite grocery store, according to a 12,700-person study conducted by Market Force, a company focused on consumer experience. Wegmans (a chain based in the Northeast and Mid-Atlantic) and Publix (which is based in the South) each scored a 77 percent rating. Trader Joe’s came in second, followed by the Texas chain H-E-B. Last year, Wegmans took home the top spot by itself, beating out the longtime winner, Trader Joe’s.

  • Wegmans and Publix are America's Favorite Grocery Stores: Survey

    9 May 2017 — What sets one grocer apart from the others in shoppers’ minds? For one, being able to find the items they want, a category where Publix was a clear leader. Publix was also found to have the cleanest stores and fastest checkout speeds. Wegmans ranked highest for its specialty department service, and a close second for item availability. Trader Joe’s was found to have the most courteous cashiers. ALDI once again led for value, followed by WinCo Foods and Costco. Harris Teeter, Hy-Vee...

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