Media Coverage

  • 9 May 2017 — A regional chain that most Americans have never visited was just named the best overall grocery-store chain in the US. Wegmans was the US's highest-rated grocery chain out of more than 20 that appeared in Market Force Information's annual survey of the industry, which was released Tuesday. This is the second year in a row in which Wegmans has earned the top spot — though this year, it was forced to share the crown with Publix, a Southeastern supermarket chain.

  • 9 May 2017 — Wegmans and Publix are tied for America’s favorite grocery store, according to a 12,700-person study conducted by Market Force, a company focused on consumer experience. Wegmans (a chain based in the Northeast and Mid-Atlantic) and Publix (which is based in the South) each scored a 77 percent rating. Trader Joe’s came in second, followed by the Texas chain H-E-B. Last year, Wegmans took home the top spot by itself, beating out the longtime winner, Trader Joe’s.

  • 9 May 2017 — What sets one grocer apart from the others in shoppers’ minds? For one, being able to find the items they want, a category where Publix was a clear leader. Publix was also found to have the cleanest stores and fastest checkout speeds. Wegmans ranked highest for its specialty department service, and a close second for item availability. Trader Joe’s was found to have the most courteous cashiers. ALDI once again led for value, followed by WinCo Foods and Costco. Harris Teeter, Hy-Vee...

  • 10 May 2017 — Trader Joe’s has been dethroned as America’s favorite grocery store. The 2016 favorite was knocked from the top spot by both Publix and Wegmans in a new study by consumer experience management company Market Force. Publix and Wegmans tied for first in the annual study, which looked at over 12,000 shoppers to determine which chain customers love the most. Both chains scored 77 percent on Market Force’s Customer Loyalty Index, narrowly beating out Trader Joe’s,...

  • 13 April 2017 — People like QuikTrip a lot. A new survey showed just how much people like the Tulsa-based brand — it’s reportedly the most popular convenience store chain in the U.S.  Cheryl Flink, chief strategy officer for Market Force Information, said price was the No. 1 driver of whether or not someone stopped at a station. “But there are many people who couldn’t care less that they’re going to save 20 cents filling up their car,” said Flink. “The next most important thing is around...

  • 11 April 2017 — While Costco tops the grocery and big-box category, people still prefer to buy their gas at conventional stations, even though their prices tend to be higher (especially when you factor in loyalty rewards), according to Market Force. "For their most recent trip to the pump, 71% of drivers visited a gas station compared to 29% who visited a grocer, warehouse club or big-box retailer," according to Market Force. "Other key influencers in choosing a fueling stop are good lighting,...

  • 11 April 2017 — Despite the fact that price is the main driver for selecting a place to fuel, Market Force found that most motorists continue to fill up at conventional gas stations vs. warehouse clubs or store pumps, even though the latter tend to offer a lower price per gallon, particularly when combined with loyalty rewards. For their most recent trip to the pump, 71% of drivers visited a gas station compared to 29% who visited a grocer, warehouse club or big-box retailer. Other key...

  • 10 April 2017 — Costco has retaken the top spot among grocery stores and big-box retailers in an annual Market Force Information survey of Americans' favorite places to get gas. The warehouse club had fallen behind BJ's in 2016 after coming in first in 2015 by a large margin, according to Market Force. In 2017, Costco took back the No. 1 spot while Wal-Mart's Sam's Club came in second, 

  • 20 March 2017 — While no one disputes topics such as mobile optimization, social media, omnichannel, and loyalty programs are important aspects of today’s retail businesses, a recent study from Market Force Information reminds us that increased sales are also driven by engagement of another kind—associate engagement. Sales associates are the front-line representatives for retailers, and how they engage with consumers can make or break the shopping experience and impact sales...

  • 9 March 2017 — In an industry rife with competition, quick-service restaurants are pulling out all the stops to turn patrons into loyal customers.Diners aren't just looking for quality food or speedy service, they want both. Chains that are able to adapt to changing consumer demands are better equipped to keep customers walking in the front door.

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