Market Force Information is helping retailers, restaurants and other multi-location businesses provide greater customer service through a new solution for social media monitoring, analytics and management. Released today, SocialForceSM enables businesses to monitor consumer online chat about their brand and competition, and take action to improve their performance and provide a differentiated customer experience.
Retailers' cash registers may not be ringing as loudly as they would like during the 2013 holiday season. According to a holiday spending study of more than 4,300 consumers conducted by Market Force Information, most are planning to spend the same or less than they did in 2012. According to the study, toys and games may see biggest boost.
The Market Force study was designed to uncover which auto insurance providers consumers turn to for their coverage needs, as well as how those providers are delivering on factors that drive retention and satisfaction, and spur recommendations to friends and family.
Publix Pharmacy is North America’s favorite based on customer satisfaction, according to a new study of 3,600 consumers conducted by Market Force Information. Target was a close second and Kroger ranked third. Market Force’s study was designed to uncover which pharmacies consumers prefer for their health and wellness needs, as well as why they favor one pharmacy to another.
Costco is where North America prefers to fill their gas tanks, according to a new study by Market Force Information. Wholesale clubs once again beat out traditional gas stations in popularity, with Sam’s Club coming in second behind Costco among the more than 7,600 study participants. QuikTrip, Wawa and RaceTrac also had strong showings in third, fourth and fifth place, respectively. Costco also ranked No. 1 in Market Force’s 2012 gas station study.
zpizza has rolled out a new customer intelligence platform called KnowledgeForce from Market Force Information®. The new platform is enabling its restaurants to quickly get a view of how their stores are operating by integrating customer satisfaction surveys, mystery shopping audits, Yelp commentary and related analytics.
QuikTrip is where consumers prefer to stop for gas, food and other conveniences, according to a new study by Market Force Information. QuikTrip was voted the most popular convenience store chain among the more than 7,600 study participants, followed by Wawa, RaceTrac, Speedway and Arco/ampm.
Phillips 66, a downstream energy company that provides gasoline products to more than 7,000 independent locations across the country, is rolling out a new customer intelligence platform called KnowledgeForce from Market Force Information®. The new customer intelligence platform is enabling its stores to quickly integrate and view customer service measurement data such as customer satisfaction scores, mystery shopping audits and related analytics. With this holistic knowledge, they are able to get closer to their customers and make marked service improvements.
With the economy rebounding, are restaurants driving more new foot traffic and acquiring new customers? According to a new study of 7,000 consumers by Market Force Information, despite the recovery, fewer consumers are trying out casual-dining restaurants compared to two years ago.
DSW is America’s Favorite Shoe Retailer, According to Market Force Study. Nordstrom a close No. 2 and excels in nearly all service attributes, making it the retailer that consumers are most likely to recommend
Nordstrom is the nation’s favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department store edged out Kohl’s, which had ranked first in the three previous studies. This year, Kohl’s moved to the No. 2 spot overall, followed by Macy’s, Dillard’s and JCPenney.
Consumers are planning to spend as much or more in 2013 than last year across retail industries. The study also revealed that consumers expected to spend more in major retail chains than in local stores.The study uncovers what consumers expect their spending habits to be in 2013 in industries such as restaurant, consumer electronics, toys & games, fashion retail and sporting goods.
Chick-fil-A tops of the list of favorite chicken chains, according to a national study from Market Force, a worldwide leader in customer intelligence solutions. Chick-fil-A was voted America’s No. 1 chicken chain in a restaurant industry survey of more than 7,600 consumers. Raising Cane’s and Boston Market were ranked second and third, followed by El Pollo Loco, Zaxby’s, Popeyes, KFC, Wingstop and Church’s Chicken.
Market Force Study Finds CiCi’s Pizza, Papa John’s and Papa Murphy’s are America’s Favorite Pizza Chains
Ben & Jerry’s is America’s favorite ice cream chain, according to a national study from Market Force Information, a worldwide leader in customer intelligence solutions. In a quick-service restaurant (QSR) industry survey of more than 7,600 U.S. consumers, Ben & Jerry’s was voted the No. 1 ice cream chain.
Market Force Information is expanding its executive with the addition of Marcus Daley as Chief Technology Officer (CTO). In this role, Daley will be responsible for leading the development efforts of the company.
Market Force Study Finds Grocery and Wholesale Retailers are America’s Favorite Gas Stations; Costco Ranks No. 1
While traditional petro-convenience brands still sell the most gasoline, consumers are increasingly opting to fuel-up at their favorite grocer or warehouse retailer. Costco and Kroger are consumers’ favorite places to fill their gas tanks, according to a new consumer study by Market Force Information, the world’s leading customer intelligence solutions company. The panel research study was conducted in April with more than 4,500 participants across North America.
Giant Food is consumers’ favorite grocer, followed closely by ShopRite and then Walmart, according to a new consumer study by Market Force. The panel research study, conducted in March with more than 6,400 participants, also uncovered why consumers prefer one grocer to another, among other insights.
Market Force is selected as a finalist for Red Herring's Top 100 Americas award, a prestigious list honoring the year’s most promising private technology ventures from the North American business region.
Market Force study reveals retail sales associates heavily influence consumer electronics purchases
Ventana Research Leadership Award comes on the heels of Forbes’ America’s Most Promising Companies recognition
Nordstrom ranked second and Macy’s ranked third in national consumer survey
Market Force Study Reveals Cheesecake Factory is Favorite Casual-Dining Restaurant for Second Year in a Row
Market Force to Provide Customer Intelligence Solutions for Bowling Proprietors Association of America
Market Force Acquires Canada’s Customer Satisfaction, Social Media and Call Center Technology Leader
Consumers Select Nordstrom as Favorite Business-Wear Retailer in 2010 and Kohl’s is Top Pick for Casual Wear
Market Force kicks-off its Fourth Annual “Shop for the Cure” Campaign in Support of Breast Cancer Awareness
Allstate, State Farm and Geico Have Best Reputations Among Auto Insurers, According to Market Force Study
Consumers consider JP Morgan Chase, Wells Fargo top Reputation Banks According to Market Force Study
The Cheesecake Factory Takes the Cake as Favorite Casual Dining Restaurant, According to Market Force Benchmark Study
Krispy Kreme and Peet’s Coffee & Tea Consumer Favorites In Market Force Coffee and Snack Chain Study
Market Force Restaurant Study Reveals Dramatic Jump in Confidence as Consumers Plan to Dine Out More Often this Summer
Wegmans is Top Supermarket, Costco is Favorite Mass Grocer – According to Market Force Consumer Survey
Market Force’s Contractor Network – The “Force” – Hits Milestone with 10 Millionth Assignment Completed Worldwide
Chick-fil-A and Five Guys are Top Fast Food Choices Among Consumers in 2010 According to New Market Force Study
Two-thirds of consumers plan on splurging on a purchase in the next three months