We're excited to be attending some of this year's industry leading events

Upcoming Events

CX Talks Atlanta 2017
2 October 2017

Market Force is a Platinum sponsor of CX Talks in Atlanta. CX Talks is the largest customer experience summit ever, bringing together 18 trade associations representing a wide variety of customer experience disciplines, including UX, CRM, B2B, B2C, social media, martech, store design, service training, VOC, research, mystery shopping and more. 

Hosted at Atlanta Marriott Conference Center in Buckhead, this full-day conference features 2 panels, 12 CX Talks speakers, 2 keynote speakers and discussion groups with members of the leading CX-related associations in Atlanta. Meet and network with association representatives and conference attendees. Leave with a more informed understanding and appreciation of the talent and skills required to create world class customer experiences.

Brad Christian, Managing Director, Market Force

Fast Casual Executive Summit
October 22-24, 2017
Nashville, TN

The Fast Casual Executive Summit is a unique opportunity for leaders and innovators of the fast casual industry to get together in a casual work setting and learn from one another. 

Social Media: What is the value of a 5-star rating?
October 24
11:15 am

When it comes to social media, what sites should you monitor? What is the impact to your business when customers post negative comments? How can you recover them and keep them coming back? What do best in class restaurant organizations do to earn 5-star ratings?

• Melissa Gallagher | VP Marketing | Freshii
• Jae Kim | Founder | Chi’Lantro

• Brad Christian | Managing Director | Market Force Information

Previous Events

NRF's 105th Annual Convention & EXPO
17th January, New York
It was great to be part of the 33,500 attendees and hundreds of fantastic sessions that took place at this year's NRF event. A retailer's must-attend event and we'll certainly be returning next year. In the meantime, learn more about how our solutions can improve conversion rates and lower abandonment. You can also view their site to recap the event and make sure you've got your place next year.

Greater North Fulton - Chamber of Commerce
3rd February, Georgia
Brad Christian, Managing Director, gave a well-attended talk on Measuring Customer Experience to Drive Growth in Multi-Location Businesses. He questioned what steps are you taking to measure your customers' experiences and make changes at the location level? Are you employing mystery shopping or c-sat surveys? How about contact center or social media monitoring? Then highlighted why these are so important to your business and how they work better together.

Customer Experience Conference
24th February, London
Our UK Managing Director gave an interesting presentation on 'Harnessing Your Data, Insight & Analytics To Delve Into The Numbers & Deliver Tailored & Targeted Customer Experiences'. The day was filled with many other great presentations. Check out the event and make sure you're involved next year.

Key takeaways:

  • Best practices for a world class Customer Experience programme
  • The Power of Technology: Harnessing technology to aid customer and employee engagement and drive customer experience
  • The ROI for Change: Predictive modelling, actionable insight, behavioural shifts and the return.

Casual Dinning Show
24th - 25th February, London

The event gave decision makers the unique opportunity to discover new products and trends for their business, there were keynotes from the biggest names in restaurants and pubs, and all whilst networking with a who’s who of the industry! See our latest research on the Casual Dining industry. 


29th February - 3rd March, London

We attended the UK’s largest foodservice and hospitality event, Hotelympia, where we were able to discuss the latest trends and changes within the industry. Learn more about how our solutions can improve your RevPAR.

Retail Business Technology Expo
9th - 10th March, London
Our UK New Business Sales team were pleased to join over 350 international leading suppliers at this year's RBTE. Especially with the upcoming launch of our Eyes:OnTM app and improved KnowledgeForce® reporting platform, it was great to discuss how our technology will change the customer experience measurement space. 


Marketing Week's Insight Show
27th & 28th April, London

We were very excited to attend the Insight Show on stand IN91 at Olympia Central. 2 days filled with amazing insight covering every aspect of the industry:

  • Insightful speakers answering all your questions on the latest topics. Including our Chief Technology Officer, Ben Dards, who presented - Feedback is a gift: Managing customer complaints - see our blog if you missed the presentation.
  • A carefully curated exhibition with the latest tech, services and the biggest brands. Walk you throughs our KnowledgeForce reporting platform and Eyes:On app. 
  • Networking with all your knowledgeable peers, raring to help you grow your business.

Forrester Events, CXNYC 2016, Forum For Customer Experience Leaders
21st-22nd June, New York

This event is extremely important for customer experience leaders to ensure they are aware of how they can meet or exceed customer expectations to drive profits. Forrester will showcase their latest research to help attendees plan, design and manage experiences. 

Meet us at the event where you can:

  • Gain a better understanding of the extent to which your company should invest in CX
  • Learn how you can develop innovative CX programs
  • Create an effective customer-centric culture
  • Highlight the metrics necessary to manage and improve your CX efforts

Learn more!

Retail Week's Customer Experience Awards
23rd June, London

We had the pleasure of sponsoring and annoucing the winner of the 'Best Use of Technology in the Customer Experience' award. There were several fantastic brands in the line up and it was Harris + Hoole that took the award on the night. Overall, a great evening and we were able to praise and recognise all of the hard work that goes into delivering exceptional customer experiences. Check out the event.

MSPA-NA Shopper Fest
24th-26th June, Las Vegas

As one of MSPA's trusted mystery shopping providers, we were pleased to attend ShopperFest 2016 and win the Shoppers' Choice award! Thank you to everyone who voted for us! 

This event is a fantastic opportunity for shoppers to gain unique knowledge and skills, network with key providers, get certified and become a great mystery shopper! Learn more here.

Show Me the Money! Tying CX to Financial Metrics
21st September, Webinar

Does your investment in customer experience (CX) have a clear financial benefit for your brand? Can you tie improvements in CX to growing revenue or reduced costs?

Join guest speaker, Forrester’s Vice President and Research Director Harley Manning and Market Force’s Chief Strategy Officer, Cheryl Flink, for a webinar to find out how to make those ties.

Harley Manning will discuss his recent research on how the customer experience drives financial results and how improving the customer experience can reduce costs. The research looks at the financial performance of direct competitors with significant differences in customer satisfaction. He’ll also explore which industries reap the most benefit from customer loyalty. Dr. Cheryl Flink will then relate specific retail and restaurant examples of financial modeling work by Market Force demonstrating how CX investments drive higher revenue.

Miss the webinar?

Watch Now

Harley Manning, Vice President, is the research director in the Customer Experience practice at Forrester, and the coauthor of Outside In: The Power of Putting Customers at the Center of Your Business. The book is a comprehensive study of why customer experience is fundamental to the success of every business. Harley's research and opinions have appeared in The Harvard Business Review, Forbes, The Economist, and Investor's Business Daily, to name a few.

Cheryl Flink, Chief Strategy Officer at Market Force Information, works with clients to ensure their CX initiatives ties to strategy and have a clear ROI. Cheryl has a Ph.D. in social psychology and oversees Market Force’s analytics and research programs published in Forbes, the Telegraph, CNBC, Retail Week, etc. Market Force Information provides multi-location businesses with the data and technology to improve operational excellence, delight customers, and make more money.

Fast Casual Summit
9th - 11th October, California

Market Force's Managing Director, Brad Christian, is pleased to attend this year's exclusive event to discuss customer experience measurement best practices in the restaurant industry. This is the perfect event for C-level executives, VPs, and Directors to hear from a variety of experts sharing new trends and best practices across many functions of your business. Learn more.

CX ROI: What’s the Value of Investing?
Sponsored by Market Force Information

In the past, calculating the ROI of customer-experience improvements was a huge challenge, which meant that a it was nearly impossible to decide which initiatives were necessary. But what about now? In this session, restaurant operators who have been quick to invest in offering a more innovative customer experience, will share how and why they implemented a variety of platforms and programs and how those enhancements led to an increase in profits.

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