• 13 July 2017For home improvement, Ace Hardware scored No. 1 with a composite loyalty score of 63%....Ace also ranked first for other categories such as ease of finding merchandise, staff service and knowledge and speedy checkouts. Merchandise variety and value was awarded to Menards and parking availability to Lowe’s. Home Depot ranked last in all service categories as well as cleanliness and value.  

  • 30 June 2017 — Market Force was named in the American Marketing Association's Gold Report 2017 of top 50 market research firms. Market Force specializes in providing location-level customer experience management services, including mystery shopping, customer experience surveys, and employee engagement surveys.

  • 13 June 2017 — Market Force, a customer experience management and research company, conducted a large-scale consumer study in May of 2017 polling over 8,200 consumers with the intent of uncovering trends in the wireless industry. The study focused on carrier performance, in store experience and service usage among other variables and was conducted through an online survey.

  • 15 June 2017 — So how's your wireless carrier treating you? Are you getting good service? How’s the coverage? Market Force Information asked more than 8,200 people how satisfied they are with their primary wireless carrier and if they would recommend that company to others or not.

  • 12 June 2017 — America's fastest-growing wireless carrier remains its most popular one—at least when it comes to full-service brands—for the second year running. In addition, the No. 1 player in the space was the only one of the four major carriers that saw its customer satisfaction score improve year over year. Market Force surveyed more than 8,200 US consumers, asking respondents to rate their satisfaction with their wireless carrier, along with their likelihood of recommending the brand...

  • 9 May 2017 — A regional chain that most Americans have never visited was just named the best overall grocery-store chain in the US. Wegmans was the US's highest-rated grocery chain out of more than 20 that appeared in Market Force Information's annual survey of the industry, which was released Tuesday. This is the second year in a row in which Wegmans has earned the top spot — though this year, it was forced to share the crown with Publix, a Southeastern supermarket chain.

  • 9 May 2017 — Wegmans and Publix are tied for America’s favorite grocery store, according to a 12,700-person study conducted by Market Force, a company focused on consumer experience. Wegmans (a chain based in the Northeast and Mid-Atlantic) and Publix (which is based in the South) each scored a 77 percent rating. Trader Joe’s came in second, followed by the Texas chain H-E-B. Last year, Wegmans took home the top spot by itself, beating out the longtime winner, Trader Joe’s.

  • 9 May 2017 — What sets one grocer apart from the others in shoppers’ minds? For one, being able to find the items they want, a category where Publix was a clear leader. Publix was also found to have the cleanest stores and fastest checkout speeds. Wegmans ranked highest for its specialty department service, and a close second for item availability. Trader Joe’s was found to have the most courteous cashiers. ALDI once again led for value, followed by WinCo Foods and Costco. Harris Teeter, Hy-Vee...

  • 10 May 2017 — Trader Joe’s has been dethroned as America’s favorite grocery store. The 2016 favorite was knocked from the top spot by both Publix and Wegmans in a new study by consumer experience management company Market Force. Publix and Wegmans tied for first in the annual study, which looked at over 12,000 shoppers to determine which chain customers love the most. Both chains scored 77 percent on Market Force’s Customer Loyalty Index, narrowly beating out Trader Joe’s,...

  • 13 April 2017 — People like QuikTrip a lot. A new survey showed just how much people like the Tulsa-based brand — it’s reportedly the most popular convenience store chain in the U.S.  Cheryl Flink, chief strategy officer for Market Force Information, said price was the No. 1 driver of whether or not someone stopped at a station. “But there are many people who couldn’t care less that they’re going to save 20 cents filling up their car,” said Flink. “The next most important thing is around...


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