The “Killer KPIs” That Every Contact Center Executive Should Watch Closely
Customer Experience Report Knowing what Key Performance Indicators (KPIs) to focus on can be tricky, although most contact center executives have an idea of the core ones to track. So what are the KPIs that every contact center exec should know and measure?
Traditional Banks Still Highly Popular with Consumers, According to Market Force Study
Despite Digital Banking Growth, Traditional Channels Survive
Boosting Store Level Performance Through Big Data
What’s for Dinner?
QuikTrip, Wawa Rank As Consumers’ Favorite C-Stores
Convenience Store Decisions - QuikTrip is North America’s favorite convenience store chain, according to a study by Market Force Information.
More than 5,000 consumers were polled for the study, designed to uncover which convenience stores consumers prefer and why.
Believe It or Not, This Is The Most Popular Italian Restaurant Chain
The Motley Fool - Italian restaurants remain a popular dining experience today. The folks at Market Force Information surveyed the opinions of 6,100 consumers in the U.S. and Canada on their favorite full-service Italian restaurant.
Cheesecake Factory Ranked Favorite Casual Chain
Eateries we love most
USA Today - The casual-dining chains where America loves to eat most — according to an online poll in April of 6,100 adults by Market Force.
Survey: Younger diners embrace tabletop ordering
Favorite gas stations are at grocery stores and warehouse clubs
CNBC News — A Market Force survey found that more Americans are fueling up at supermarkets and warehouse clubs instead of traditional service stations because of the competitive prices and loyalty-based discounts.
Kroger is America's Favorite Gas Retailer
This is Where America Loves to Get Gas
Trader Joe’s tops national grocery poll; Kroger is No. 7
Shoppers Love Joe's, But Spend More With Wal-Mart
Trader Joe’s is consumers’ favorite grocery store
Study: Operational quality elevates limited-service restaurants
Nation's Restaurant News – A new survey conducted by Market Force Information asked 6,197 consumers to rate their satisfaction with their most recent dining experience and their likelihood to refer that brand to friends and family. The results were averaged for a “Composite Loyalty Score.”
New Study Reveals America’s Favorite Quick-Service Chains
Fast Food That Tastes Amazing: Diners' Top Picks For 2014
Qdoba, Firehouse Subs Among Leaders In Satisfaction
Customers prefer the Co-operative for its convenient location
Why Nordstrom Was Crowned the Nation’s Favorite Fashion Retailer
Nordstrom named favorite U.S. fashion retailer
Survey: Car Insurance Consumers Most ‘Delighted’ with USAA
Groceries Are Cleaning Up in Store-Brand Aisles
Private Regional Retailer Beating Biggest Public Grocery, Pharmacy and Discount Chains - How Publix Is Better than Rite Aid, Walgreens, CVS, Kroger, and Wal-Mart
Trader Joe's Tops List Of Favorite Stores
Whole Foods Market Bets On Unique Earnings Growth
How Two German-Owned Sister Supermarket Brands Became Hot Trendsetters in the U.S.
Trader Joe's tops best grocery store list; customers not surprised
America's favorite supermarkets - how'd yours rate?
Trader Joe’s Tops List of Best Grocery Store Chains
Trader Joe's picked as favorite grocery chain by surveyed shoppers
Trader Joe’s is Consumers’ Favorite Grocery Chain—Market Force Study
Bun Fight: US Burger Chains Do Battle in London
Bun Fight: US Burger Chains Do Battle in London
The Force is Strong with QuikTrip
33 things we love or hate about Costco
Five Guys Burgers and Fries heads to London
Costco Tops List as Most Popular Gas Station
QuikTrip Tops C-Store Popularity Survey
zpizza adds customer intelligence platform to manage data
zpizza Introduces New Customer Intelligence Platform
Phillips 66 Implements New Tech Solutions
Maggiano's named favorite U.S. casual dining chain
America's Favorite Casual Restaurant Chains
Huffington Post Market Force Information has released the results of its recent casual restaurant chain survey. The study, which polled 7,000 individuals over the age of 18, found that Maggiano's is the most popular casual restaurant chain in the country.
Mama's Cooking Reigns Supreme As Maggiano's Voted America's Favorite Chain Restaurant
Forbes A recent Market Force Information Systems study which asked more than 7,000 participants to vote for their favorite restaurant in the casual dining sector from a selection of 144 chains. For a more objective perspective, and one representative of what Americans really single out as their favorite, Market Force’s research team then factored in the number of locations for each chain for a “weighted” view of the results.
News on the Leading Edge of Fashion Retailing From the 2013 Customer Favorite Retail Fashion Stores, Nordstrom, Kohl’s, Macy’s, Dillard’s and jcpenney
Fewer consumers are trying new restaurants
DSW is America’s favorite shoe retailer, followed by Nordstrom
Not OK To Be Just OK
Nordstrom, Nike, Shoe Carnival and Famous Footwear rounded out the top five.
The study, conducted in February, was designed to uncover which shoe retailers consumers like most and why they prefer one to another. Market Force first calculated the favorites based on the total number of votes, and then factored in the number of locations for each chain for a more level view of the results. Of all the retailers included in the study, DSW garnered the most total votes, and it remained the leader when the votes were indexed by the number of store locations.
DSW is America’s favorite shoe retailer, followed by Nordstrom
Chain Store Age - In survey results released by Market Force Information, DSW was named America’s No. 1 shoe retailer by more than 4,000 consumers polled.
Nordstrom, Nike, Shoe Carnival and Famous Footwear rounded out the top five. The study was designed to uncover which shoe retailers consumers like most and why they prefer one to another.
H&M proves to be a fashionable destination
Survey: H&M pulls in the most first-time shoppers among fashion chains
Market Force study reveals more shoppers trying new retailers
Market Force sells merchandising, audit businesses
The 5 Most Popular Fashion Retailers in 2013
America's top 14 retail stores
Nordstrom Is the Country's Favorite Retailer, Says Survey
Study: Nordstrom is nation’s favorite fashion retailer; Dick’s tops for sports apparel
Nordstrom is America's favorite fashion retailer - knocking Kohl's off the top spot for the first time in three years
Survey crowns Nordstrom as most-favored retail chain
Survey Ranks Nordstrom as America’s Top Fashion Retailer
Women's Wear Daily: Nordstrom Tops Fashion Chain Survey
Survey: Why Women Love Nordstrom
Nordstrom takes 1st place with fashion fans
SmartBrief - A new survey of fashion retailers finds that Nordstrom, despite its higher price points, is American’s favorite fashion retailer, booting Kohl’s into the No. 2 spot. The survey, from Market Force Information, found that the Seattle-based Nordstrom topped the competition in six of the eight measured attributes, including customer service, atmosphere, no-hassle returns and designer options.
Nordstrom is America's favorite fashion retailer
Mail - Consumers who participated in the Market Force Information study, praised the high-end department store for its customer service, atmosphere, no-hassle returns and selection of designer goods.
Shoppers Set to Spend
Little Caesars makes big perception gains in 2012
Pizza Marketplace - YouGov BrandIndex has released its top five best-perceived limited-service brands of 2012. Returning to the list this year was Pizza Hut, at No. 4 with a score of 24.
Market Force Study: Consumers Revving Up to Spend in 2013
News 10 ABC New York - This article was originally distributed via PRWeb. PRWeb, WorldNow and this Site make no warranties or representations in connection therewith.
Market Force Recognized for Technology Achievements
Six Colo. firms ranked among the biggest job creators in the U.S.
Survey Names Ben & Jerry's As America's Favorite Ice Cream Chain
America's Favorite Ice Cream Chains: Ben & Jerry's Tops Coldstone, Baskin-Robbins
Survey: Consumers Name Five Guys Favorite Burger Chain
Kathie Lee And Hoda Bite Into The Country's Best Burgers
Market Force Information Unveils Weekly Syndicated Trailer Report
Market Force Debuts Movie Trailer Tracking Services
For Market Force CFO Shauna Callahan, Tech Change Is a Motivator
Survey: 100% Bought CE Device At Holiday
CE Tops In Holiday Shopping: Survey
A Lesson in Loyalty
How to Use Social Media for Service & Support
Survey: Consumers trying more fashion retailers in 2011
Retail Customer Experience - In spite of the shaky economic news overseas, fashion retailers in the U.S. have at least one reason for optimism. Consumers are trying new brands at a higher rate this year, and buying more when they do.
Forbes — The average American shells out in excess of $1700 a year on their wardrobe. That’s billions of dollars spent on apparel alone in the U.S. With this much up for grabs, it’s no wonder stores are jousting fervently for our business. And there’s a clear winner amongst the competitors.
Overseas shopping a big draw for Market Force/Retail Eyes
America’s Favorite Casual Restaurant Chains
America’s Best Chain Restaurants
Market Force Raises $15m to Continue Buying Spree
Retail Eyes Acquired by U.S.-based Market Force Information
iStock Analyst — Retail Eyes will become the Market Force European Centre of Excellence for customer intelligence solutions. Retail Eyes, the UK’s leading customer experience improvement agency, has been acquired by MarketForce Information (Market Force), the world’s leading customer intelligence solutions company.
Wingstop deploys Market Force's mystery shopping program
The New Burger ‘King’: Five Guys Tops List of America’s Favorite Fast Food
TIME Magazine — America, we’re quite impressed with your taste in fast food.
Proving that super-size isn’t always better, the ever-growing Five Guys beat out big boys McDonald’s and Subway as America’s favorite fast food joint, according to a Market Force survey. The firm asked 4,500 Americans to choose their favorite “quick-service” restaurant (quite a euphemism), and Five Guys rose to the top of the list when tallied by location count, earning 7.2% of the total votes.
Five Guys, In-N-Out, Chick-Fil-A Are America’s Favorite Fast Food Chains, Says Poll
Market Force Information Hiring Air Travelers To Roll Out New Airport Mystery Shopping Program Across 100 US Airports
Social Networking Monitoring: The Call Center is The Place to Do It
TMCnet — The call center and the social media network may not be married yet, but they are having a close personal relationship and it may be time to ask their intentions.
Turns out, many customer-facing organizations are doing just that.
The 2011 Honomichl Top 50 Report
The Nation’s Favorite Low-Cost Grocery Store Is …
Market Force launches online panel service
‘Good’ Private Label Products Important To Consumers’ Store Selection
A new panel research study from Boulder, Colo.-based Market Force Information, a customer intelligence solutions company, found that the availability of “good” private label products was an important factor among consumers when choosing a grocery store in which to shop.
One Entrepreneur's Musings on Business Travel
Why There's No Stopping the Android Train
Survey reveals increased interest in watching movies
Survey reveals top apparel store picks
Black Friday 2010 finds many shoppers 'feeling better'
As "Black Friday" kicked off the holiday shopping season and brought flocks of customers to metro-Denver stores, some retailers said they sensed more optimism and energy among shoppers this year.
Market Force Information and Retail Integrity Merchandising Solutions Form Strategic Alliance
Market Force Information and Retail Integrity Merchandising Solutions announced the formation of a strategic alliance between the companies to jointly deliver best-of-breed in-store solutions for the retail and consumer packaged goods industries.